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@ katebeauvoir1 wrote: "Please send to...."
This is a public user community forum on the Internet--not a direct route to TurboTax Support. You should not post any personal info here in public. You could get spammed/scammed from a public forum. You can edit your comment above to remove your personal info, and I've also notified a Moderator who may beat you to it. To edit, click the tiny 3-dot blue icon just to the right of your comment, then choose Edit.
No one can email you a tax return. In fact, it is not safe and not secure to email such a sensitive document in regular email. It has a large amount of sensitive personal info, including possibly bank account numbers.
Since the title of this thread is about 2019 returns, that's what I'll address.
NOTE: If your 2019 return was prepared in desktop TurboTax (CD/download), it will NOT be in an online account. So the info below is for a return prepared in Online TurboTax.
When you log into TurboTax for the first time this year, you may or may not yet have the Tax Home tab and Documents tab visible in the left menu column. If they're not there, then you may have to first proceed a little further by answering some preliminary screens and may even need to choose a 2020 product to get them to appear (you are not obligated to use it.) Once you continue far enough to have those tabs, here are a couple of ways to get to the prior returns:
You can click on Documents in the left menu and then a dropdown list of years should appear. Choose the year, and then way off to the right of the screen, you should see a link to download the PDF. See this image:
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.
.
If that didn't work, here's another method:
Go to the Tax Home. Scroll down the Tax Home page to the section "Your Tax Returns & Documents." Expand that section and choose the tax year you want. Then you can choose to "Download/print the PDF", or if you just need the 2019 AGI, then once you choose 2019 there should be a link to "View adjusted gross income (AGI.)"
If you do all that, but there's no evidence of prior returns in that section "Your Tax Returns & Documents", then you likely have multiple accounts and signed into the wrong one. Many people end up with multiple accounts.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
@llynnda wrote:Re: I need a copy of my 2019 tax return. I can't find it on this new website?
Here are some tips and an image.
When you log into TurboTax for the first time this year, you may not yet have the Tax Home tab and Documents tab visible in the left menu column. If they're not there, then you may have to first proceed a little further by answering some preliminary screens and may even need to choose a 2020 product to get them to appear (you are not obligated to use it.) Once you continue far enough to have those tabs (see image below), here are a couple of ways to get to the prior returns:
You can click on Documents in the left menu and then a dropdown list of years should appear. Choose the year, and then way off to the right of the screen, you should see a link to download the PDF. See this image:
.
If that didn't work, here's another method:
Go to the Tax Home. Scroll down the Tax Home page to the section "Your Tax Returns & Documents." Expand that section and choose the tax year you want. Then you can choose to "Download/print the PDF", or if you just need the 2019 AGI, then once you choose 2019 there should be a link to "View adjusted gross income (AGI.)"
If you do all that, but there's no evidence of your 2019 return in that section "Your Tax Returns & Documents", then you likely have multiple accounts and signed into the wrong one. Many people end up with multiple accounts. We can tell you how to troubleshoot multiple accounts, locate and gain access to your other accounts if that's your situation.
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