I’m entering my bank routing number and it says it’s incorrect but it is correct

[DonnaLO]

Here are a few things you can do to resolve.

1. Enter the routing number from a check, not a deposit slip.

2. Check with the bank, make sure the routing number hasn't changed.

3. Check out this FAQ concerning Bank of America, if that's who you bank with:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/bank-of-america-routing-number-on-che...

[Leener]

Same situation with me. Totally frustrating. I checked my Bof A app and it shows 2 routing numbers. I also went to the link on the forum that asks what state the account was opened in and then I had to choose between North, South or Chicago Metro area. I saw the 2 routing numbers. The confusing part is that Bof A states that the other routing number (not the one that appears on my checks) is for "wire transfers." Well, I'm pretty sure the IRS does not pay thru a wire transfer (I tried verifying this online to no avail). The number that appears on my check said this routing number is for direct deposit, electronic transfers. So, I figured the one on the check was correct. I entered it into turbo tax deluxe and it accepted it until I got to one of the last pages where you review everything, and it wouldn't let me continue when I clicked the continue button. In red letters, it said be sure you have the correct routing number. I called the 800 number for the bank and agent was no real help. All he could do was repeat to me the two different numbers but he didn't know which one I should use. I then called my local branch and she had the answer right away. She said use the other routing number and not the one on my checks. she was 100% sure of herself. so, I entered the other number and it went right thru. What a fiasco.  

[jgardiner76]

I have the same issue.

I checked my bank and determined they have only 1 routing number and I have it correctly entered.  I cleared the cache on my computer and tried again.  Same (correct) routing number and same (correct) account number.  The software still tells me there is an error and won't accept the inputs.

[MichelleLO]

Did you try deleting your routing and checking account number entirely - then re-enter it?  

If that doesn't work, please reach out to TurboTax Customer Support for assistance: What is the TurboTax phone number?

@jgardiner76

[Foxey]

[social security number removed] 

[CarissaM]

This may be best resolved by clicking here to contact customer support. 

[Merry Widow]

I was able to solve this problem as follows (CD version):

Go to Tools>My Tax Data>Info Wks, Routing number.

Click on that entry, then click on Go to Form.

You'll find both numbers there and they can be edited. Click on "Close Form" when finished.

I found an error in my account number, fixed it, and no more problems!

[adowden]

Thankyou fo saving my day !  It is 2023 and yes, this is still and issue with BOA. !  After spending way too much time on hold with IRS and in a chat, I finally decided to google the error and found your information.  

THANK YOU  It worked. 

[Merry Widow]

adowden: I'm tickled pink to hear that it worked for you, too!