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rockystuff
Returning Member

I filed my taxes with turbotax on 3/9/21. Got your confirmation that day. I still haven't received refund. IRS says it's "processing". What's going on?

Filed on 3/9/21 via Turbotax.  Has been almost 3 months now.  When can I expect news on my refund?  IRS website says it's still "processing"
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4 Replies

I filed my taxes with turbotax on 3/9/21. Got your confirmation that day. I still haven't received refund. IRS says it's "processing". What's going on?

Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

As of May 22, 2021, we had less than 100,000 individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of May 22, 2021, we had 18.2 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

 

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

 

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

rockystuff
Returning Member

I filed my taxes with turbotax on 3/9/21. Got your confirmation that day. I still haven't received refund. IRS says it's "processing". What's going on?

It's been 15 weeks since the IRS received my tax return.  I have followed Turbotax recommended method for calling the IRS and everyday recorded message says "We're sorry.  Due to volume of calls, we are unable to handle your problem. Please call later or on another day."  Is there any other way to contact the IRS in order to find out what the problem is? Everyone else I know has received their refunds and sent in their taxes later than I did. We're talking about thousands of dollars tied up with the IRS.

I filed my taxes with turbotax on 3/9/21. Got your confirmation that day. I still haven't received refund. IRS says it's "processing". What's going on?

There might not be a problem.  Millions are still waiting. You are not alone. 

I filed my taxes with turbotax on 3/9/21. Got your confirmation that day. I still haven't received refund. IRS says it's "processing". What's going on?


@rockystuff wrote:

It's been 15 weeks since the IRS received my tax return.  I have followed Turbotax recommended method for calling the IRS and everyday recorded message says "We're sorry.  Due to volume of calls, we are unable to handle your problem. Please call later or on another day."  Is there any other way to contact the IRS in order to find out what the problem is? Everyone else I know has received their refunds and sent in their taxes later than I did. We're talking about thousands of dollars tied up with the IRS.


Your tax refund is delayed along with millions of other taxpayers.

Unfortunately the IRS is not giving out much if any information on the status of the tax return even to those who are lucky enough to get through and speak with an IRS agent.

There is no other phone number to call.

It is just best to wait and keep checking the IRS website weekly - https://www.irs.gov/refunds

 

Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

As of June 5, 2021, we had 18.2 million unprocessed individual returns in the pipeline. Unprocessed returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

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