@rockystuff wrote:
It's been 15 weeks since the IRS received my tax return. I have followed Turbotax recommended method for calling the IRS and everyday recorded message says "We're sorry. Due to volume of calls, we are unable to handle your problem. Please call later or on another day." Is there any other way to contact the IRS in order to find out what the problem is? Everyone else I know has received their refunds and sent in their taxes later than I did. We're talking about thousands of dollars tied up with the IRS.
Your tax refund is delayed along with millions of other taxpayers.
Unfortunately the IRS is not giving out much if any information on the status of the tax return even to those who are lucky enough to get through and speak with an IRS agent.
There is no other phone number to call.
It is just best to wait and keep checking the IRS website weekly - https://www.irs.gov/refunds
Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
As of June 5, 2021, we had 18.2 million unprocessed individual returns in the pipeline. Unprocessed returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.
