I filed my 2019 taxes with TurboTax in March of 2020. It has been a year and I have yet to receive my return. I have my 1040 from turbo tax automatic system can’t find it

[teegabrielle]

I called turbo tax and the system claims they cannot find  my return but I have my 2019 1040 from turbo tax, even when i sign in turbo tax is acting as if my 2019 taxes were filed. The IRS cannot find my return either.

[KathrynG3]

It is possible that your tax return was either from TurboTax CD/Download not bought directly at TurboTax.com or that a different account username was used.

It is also possible that it was completed, not e-filed, and not submitted at all.

Please check the print out for any directions to mail it in. I suspect that the return was set to paper file, not e-file. If you thought it was done and e-filed, you would not have mailed in the Federal and State returns, and the IRS and state would therefore not have any record of it.

What to do:

1. Mail in what you have for 2019 according to the directions on the cover page from TurboTax.
   1. Mail the IRS your federal return.
   2. If you have a state filing requirement, you will need to send the state tax return separately.
2. File the 2020 tax return if it will not be impacted by the 2019 filing. Use $0 for the 2019 Adjusted Gross Income because there is nothing on file.
   1. What would impact 2020 from 2019?
      • If you itemized your deductions
      • If you had net operating losses that carried over to 2020

For more information, see: Can I file a 2020 return if I haven't filed my2019 return yet?

How many Intuit Accounts do I have with TurboTax?

[teegabrielle]

Thank you for your help. Unfortunately the cover letter to my 1040 provided by TurboTax has no instructions. I efiled my return with turbo tax, I never sent anything to the IRS and I was not instructed too. 

[AshleyLO]

Please call in so that one of our live representatives can look into this matter for you: Contact TurboTax 

[teegabrielle]

Ive called numerous times and I am never able to get a live person on the phone. Even when I call with a case number given to me directly from the tubo tax chat I still cannot get through to a live person. I am constantly redirected to the website or live chat. This is crazy. 

[SForrestLO]

@teegabrielle

Unfortunately, the call volume is high during this time of year. You can contact the IRS for the status of your return.

How do I contact the Internal Revenue Service (IRS)?