I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

[shasta9898]

Call turbo tax. 

[AkinaLO]

If you create an online account, you should be able to see your account information for your card. Try creating an account with the direct deposit information on your tax return. Please use the following contact information (888) 285-4169.
Report a lost, stolen or damaged card >
Dispute a transaction >

Here are the steps to review your tax returns. 

1. Open your return if it's not already open.   

2. On the Tax Home screen with the amount of your refund and status, scroll down and select Add a State (don't worry, we're not adding a state) to access your tax forms and worksheets.   

3. In the left menu, select Tax Tools then Print Center.   

4. On the TurboTax Print Center screen, select Print, save or preview this year's return.   

5. On the next TurboTax Print Center screen, select 2019 federal returns and Include Government and TurboTax Worksheets (optional), then select View or Print Forms.   

6. The information will be on the first page, Electronic Filing Instructions for your 2019 Federal Tax Return next to Balance Due/Refund.   

[Aureil20]

How do I reach a customer service representative like an actual person so I can log into my account online. The number and email on the account I no longer have. 

[ChondelLO]

Please click the link below for assistance with your TurboTax Visa Debit Card. 

https://turbodebitcard.intuit.com/contact-us

[Aureil20]

How do I get access to my account if the phone number and email doesn’t no longer works to reset my password 

[ChondelLO]

If you no longer have access to your email address or phone number and can't access your account, please click the link below to update your info.

Account Recovery Request for your TurboTax Account

[crumprenee]

Same thing has happend to me and the pending transaction showed pending for 11 days and now it's gone and my money is not showing in my account!!!!I will get a lawyer if this is not resolved. 

[crumprenee]

This number does not work,it is automated and no one answers.so stop posting it.

[pamelajean67]

I tried calling numerous times and no one ever answered. Well yesterday morning I tried again and after being on hold for about an hour and 15 minutes, someone answered the phone!!! At first I didn't realize what was happening, but someone actually answered! I requested to have a replacement card sent. She gave me the option to mail it to me via USPS and I asked if they could expedite it. It cost me $10 (the woman said they'd take it out of my account funds) and should be here within 3 business days. I'm crossing my fingers that this actually happens!!!

[Aureil20]

How did you talk to the person ? What am I supposed to press to actually speak to a live person. 

[HeatherPLO]

Try this to get through to a live person:

When calling to reporting your card as never received:

• select option 2 to continue using the automated system
• option 1 for lost stolen or never received
• option 2 for not received
• The system will then prompt you for your social security number. 

https://turbodebitcard.intuit.com/contact-us

[Aureil20]

How do I reach the fraud department I can never get through once they transfer me it always hangs up. 

[CassLO]

@Aureil20 Please click here for the TurboTax Visa Debit Card phone number. then follow these steps :

1. Listen to the recording  
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

TurboTax Debit Card Help FAQ's

[DeVaughn]

I've been having the same problem haven't received my card with 2000 on it and when I try to request a new one it sends me to customer service and obviously there is no one there to answer because a the whole virus thing

[DonnaLO]

Try this answer provided by AkinaLO:

You can also report your card lost or stolen through this link. Turbo Prepaid Card Login 

If you need to find your card account number, look at the bottom of your 1040 tax return for direct deposit information.

This will help you determine the method by which you will be receiving your refund or how you chose to pay any taxes owed.   These steps can not be performed on the TurboTax Mobile App, you will need to sign into your account at https://turbotax.intuit.com/ using the same login credentials you used on the app.

1. Open your return if it's not already open.
2. On the Tax Home screen with the amount of your refund and status, scroll down and select Add a State (don't worry, we're not adding a state) to access your tax forms and worksheets.
3. In the left menu, select Tax Tools then Print Center.
4. On the TurboTax Print Center screen, select Print, save or preview this year's return.
5. On the next TurboTax Print Center screen, select 2019 federal returns and Include Government and TurboTax Worksheets (optional), then select View or Print Forms.

1. The information will be on the first page, Electronic Filing Instructions for your 2019 Federal Tax Return next to Balance Due/Refund."