I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

[nikkijosh06]

If you call the number [phone number removed], press option 1 for being the victim of theft or fraud or whatever it gives you the option to speak to a person. They just have weird hours. That's the only way I have found so far to speak to a person. I apparently am getting a Turbo Card after applying for a refund advance and then changing my mind and cancelling my application for it. Didn't even realize I was getting my refund on something other than my normal bank account until a few days ago because I never received any sort of obvious notification. What a mess.

[Mariah03222011]

i need to take the security block off my card

[Pixytrixter]

I contacted Santa Barbara TPG and sent an email request for help cancelling my old card and getting a new one. This took 3 days to get and I'm not sure if anyone has this information so I'm posting it here:

In order to receive a replacement card, you must contact Turbo Card Customer Service at [phone number removed]. When asked to enter the 16-digit card number or Social Security Number – PLEASE DISREGARD.

~ Wait for prompt that says; "To report a card lost, stolen or NOT RECEIVED" -- Press #1
~ For Cards Not Received Press #2
~ Enter in the requested information
~ If you have more than one card, the last 4 digits of card you need replaced is <INPUT LAST 4 DIGITS OF CARD>
~ Following the remaining prompts and a replacement card will be sent to your address.

[Rgarcia754]

It's all **bleep**ed up. Thanks for nothing turbotax! And by the way, can you "representative" stop saying to call or go online. Clearly it's not beneficial, you look ridiculous. Jokes!

[jewels4]

I have been trying all day too and same issue

[Ronp1212]

I called turbo card for 2 days nobody in fraud department answer the phone the worst card service I wish I never took the card smog very very disappointed 

[travis5184Clear]

There is no live customer service the card is A55 you will not get a notification till like a day or two later that your money posted very terrible card and no type of customer service or help what’s so ever do you have a checking account with them ?

[Marvelous57]

i cant set a login so i can withdraw my money from my card

[xmasbaby0]

@Marvelous57

No one in this user forum can access your Visa account or help with it. 

For help with your pre-paid Visa card: 

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[dkedrington]

My info is not wrong at Turbo Tax the automated machine just doesnt understand