I tried calling numerous times and no one ever answered. Well yesterday morning I tried again and after being on hold for about an hour and 15 minutes, someone answered the phone!!! At first I didn't realize what was happening, but someone actually answered! I requested to have a replacement card sent. She gave me the option to mail it to me via USPS and I asked if they could expedite it. It cost me $10 (the woman said they'd take it out of my account funds) and should be here within 3 business days. I'm crossing my fingers that this actually happens!!!
