How can I complete the 2019 return I’d started online?

Forum|Forum|5 years ago
December 6, 2020
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TurboTax Deluxe Online

DoninGA

Level 15

See this TurboTax support FAQ for completing a 2019 tax return originally started with the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/00/26322

johnlkelly

Level 2

I followed these instructions but I'm unable to download my tax data file for the 2019 return I started online. Do you know if there is another method to import my 2019 data entered online to my desktop version so I don't have to start all over again?

Thanks in advance.

VolvoGirl

Level 15

Thanks for responding so quickly. I went ahead and started the 2020 online return but I'm still having the same issue. When I try to download the 2019 tax data file it says I didn't file with turbo tax in 2019 and redirects me to select a 2020 plan. The same thing happened earlier when I followed another set of instructions and downloaded the 2019 desktop version, hoping to import the online data file into that version to complete and file. Do you know if there is any other method to accessing all the 2019 data I entered online? I was almost finished so just hoping I don't have to start all over if possible.

Thanks again for your help.

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/