CRITICAL NOTICE: Issue with your 2019 tax return Email

[DonnaLO]

If the emails that you've received came from  TurboTax@Intuit.com then they are legitimate.  https://ttlc.intuit.com/community/rejections/help/what-is-rej002-internal-reject/00/25534   If they did not come from that email address please call customer service at 888-777-3066 to verify that the email you received was not a phishing/scam.  

If you problem is concerning issues with importing your W-2s, please see this FAQ: https://ttlc.intuit.com/community/entering-importing/help/how-can-i-fix-my-w-2-import-issue/00/27532

[bobbytx]

[email address removed] This is the email it came from 

[bobbytx]

Taxemail @e.turbotax.intuit.com

[MichelleLO]

If your return is showing accepted on the IRS website, please reach out to Customer Support via the Contact Us link below for further assistance:

https://support.turbotax.intuit.com/contact/

[Rodriguezsarah09]

I got the same email but when I went to my TurboTax it still said both of mine are accepted as well. It’s really irritating because now I feel like I have to wait to see if I get a return or not. If it comes ends up coming back I’m going to do my taxes else where. 

[Rsnow90]

I had gotten the same email the other day but my taxes were received by both federal and state. I already got my state refund check back. 

[Martm85]

I received a similar email. I have tried calling turbo tax. Apparently you have to pay to talk to a live person? 

[CarissaM]

Yes in order for Turbo Tax to provide you with Live support, you do need to have a paid version. 

You can contact Turbo Tax by following the instructions here.