So I got this email today and I am a tad bit confused.When I log into my Turbotax,it says my return was accepted 01/27/2020.I added the body of the email at the bottom of this post.For one,I don't have the, "Take me to my return" button because I have already filed.The part that makes me nervous is where it says the have cancelled my e-file submission to the IRS,but if that is true then why does it say accepted?
The same thing happened to me!
I got this same email around 6:30 pm last night, and then another email around 10 pm saying that my federal tax return has been accepted. My state tax return changed to pending about 10 minutes ago.
So, obviously my e-file was not cancelled, and the option to delete anything is not there. A bit concerning
I called [phone number removed] and they looked into my Return and said nothing was cancelled and it shows it was accepted.Monday morning I got an email saying it was rejected and I needed to fix something,after I logged back in I found it was the format for the date I was issued my DL was incorrect.I changed that and sent it again and then a few hours later I got an email saying it was accepted and my status still shows accepted.She said maybe the email was sent late and before it was accepted.I just keep logging back into TurboTax and checking to make sure it still says accepted.
Plus I heard from someone else that I should pull up my return and look through it and make sure every detail is correct and if it is,then perhaps the email was sent in error.
Your information on how to cure the was useless. I login and there no way to access my federal return.
I think at this point I would like you to delete all my information and refund my fee. And I will try another app.
signed thoroughly frustrated.
Still can't figure this out, the instructions say to do things that don't even exist... It still appears as accepted, but the email said my return was cancelled. What in the actual hell...?
If you can't see the buttons the email told you to click on,then its because your return was already accepted. At least thats what i was told.I spent an hour on the phone today with TurboTax and I was reassured that my return has been accepted and no further action is needed.Regardless of what the emails says.
Same issue. Pretty sure this is a scam. No matching links, return says its been accepted and when I compare this email to other Turbotax emails, the font is completely different. I wouldn't change anything.
If you received an email from Turbo Tax with this error, it should have a code: REJ002
Please see below for additional information concerning this error:
If you are concerned this email may be phishing/spam, to verify you can call customer service at 888-777-3066
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Apparently, based on info from TurboTax Moderators, this IS a legitimate email. Please see the info linked below for instructions on proceeding.
Thank you for your patience.
My taxes were originally rejected do to an internal problem which i got that code RE*** so turbotax had me update them and they have been accepted but now we get this email so im so confused.
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