Can't enter my w-2

[GuySmall]

Yeah I can't add a W-2.  When I click update it's just a blank screen.  It never gives me an option to add a W-2 to my income.

[BillM223]

So are you using TurboTax Online or desktop? If desktop, is it for Windows or Mac?

Are you saying that you can't add any W-2s at all, or just a second W-2?

[JanAnnDan]

I'm having the same problem.  I'm trying to add a new W-2 and all I get is a blank screen.  I've used TurboTax for several years but now I'm thinking I need to try a new version.  Shouldn't have these kind of bugs.

[MonikaK1]

Are you using TurboTax Online? Where were you in the program when you saw a blank screen?

If you are using TurboTax Online, check your Internet connection. Hardwired connections work best. Logging out of TurboTax and back in, changing browsers (Chrome generally works well), or clearing your cache and cookies often helps. 

Try the other troubleshooting steps in this TurboTax help article.

Every computer has a unique combination of components, settings, programs, services, and users. This means TurboTax can install and run flawlessly on one computer, but another computer's configuration can cause conflicts when installing, launching, or running TurboTax.

[alakes56]

says all updates are installed.  still cannot enter W2 info

[DoninGA]

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@alakes56 wrote:

says all updates are installed.  still cannot enter W2 info

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Which TurboTax program are you using?  The TurboTax online web-based editions?  Or the TurboTax desktop download editions installed on a personal computer?  If the desktop editions, Windows or Mac?

[LindaS5247]

You should be able to enter your forms W-2 using the instructions below. ‌First try logging out of the program and logging back in.  Also try clearing your cache and cookies. ‌

Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.  

If you are using TurboTax Online  you can enter your Form W-2 as follows::

1. Sign into your return
2. Click on" Pick up where you left off"
3. Click "Search" at the top right of your screen
4. In the search box, type "W-2"
5. Click on "Jump to W-2"               (See screenshots below for additional guidance)
6. Click on "Add a W-2" 
7. On the next screen if you do not want to upload your W-2 click on "Type it Myself"  
8. On the next screens you will be prompted to enter your W-2 information from your form

If you are using TurboTax Desktop, you can enter your Form W-2 as follows:

1. Open or continue your return
2. Click "Search" at the top right of your screen
3. In the search box, type "W-2"
4. Click on "Jump to W-2"               (See screenshots below for additional guidance)
5. Your screen will say "We'll start with your W-2", click the box "Work on my W-2" want to file
6. Your screen will say "Let's Start With a Bit of Info From Your W-2" , enter your Employer ID from Box b of your W-2"
7. Click on "Continue"
8. You can select to upload your W-2 or "Type it myself"
9. If you select "Type it myself" the next screens will prompt you for the information you see on your W-2.
10. If you selected "Upload it from my computer" you will be prompted to do so
11. Answer all follow-up screens

Your screens will look something like this:

To get to the "W-2" section of Turbo Tax, type "W-2" and click on the link "Jump to W-2":

Click on "Add a New W-2"" to add your spouse's W-2:

After you have entered your spouse's W-2 it will ask you who the W-2 belongs to:

Click here for additional information regarding editing your Form W-2.

Click here for additional information on importing your W-2. 

Click here for additional information on manually entering your W-2.