billing error

[rogerborg]

I need a non toll free land line phone number in the US. I can not call any toll free numbers

Without a phone number I can not get the help needed

Could it be done by chat?

Roger Borg 

[mesquitebean]

@rogerborg 

There is no chat option.  But there is a direct messaging option with a TurboTax Support agent. Do you have Facebook or Twitter?

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

If not, report back.

Also, what is the "billing error?"   There may be an explanation for it.    Did you use Online TurboTax or desktop TurboTax (CD/download).     What product edition and optional features did you use, and what all were you billed for?

[mesquitebean]

Oops.  I posted duplicate in this thread by error.  Sorry.

[awtset]

You billed my bank card with invalid charges.  The total should have been only $79.99.  One incorrect charge was reversed,  The other one for $90.45 needs to be reversed.  I am very unhappy about the mistakes and failure to correct them.  I've spent several hours talking to you employees about errors.  I've been using TurboTax for many years, but never had the poor service like this before.

Reverse the $90.45 immediately and notify me when completed.  If you need to talk to me, my phone

number is [phone number removed].

[MichelleLO]

@awtset I apologize, but this is a public forum and we do not have access to your personal information and are not able to call you.  For billing issues, you'll need to reach out to Customer Support via the Contact Us link below. Be sure to use the key words billing issues so that you get to the right person. 

[mesquitebean]

@awtset  It looks like MichelleLO  left off the contact link in her last answer, but I'm providing it below.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

BTW, this is a public Internet forum.  For your privacy and security, please do not post personal info in the forum.  Fortunately, it looks like the forum privacy filter removed your phone number you posted above.  You don't want anyone to try to phone you from a public forum and possibly try to scam you.

[DoninGA]

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@mkear76639 wrote:

You have charged me 50 for filing in the state of CT, I am not filing in CT, I am filing in Mass and you want more money to file in Mass, but I paid you 50 to file in state already but invoice reads CT needs to be corrected thank you Mary Kearney

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To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[xmasbaby0]

@mkear76639 We do do not/cannot resolve billing issues in the user forum.  if you have a billing issue, use the word "billing" in your request for help from customer support.

To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

[mkear76639]

thanks

[sadelson1]

There is no proactive support re billing errors. TurboTax simply takes your money until you ask for it back; it will not entertain fixing its erroneous charges until after the fact, basically appropriating thousands of 0% loans from consumers without their authorization. I will never use the service again (I was a long-time, mostly satisfied customer) and will be informing my community about this practice.  

[DoninGA]

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@sadelson1 wrote:

There is no proactive support re billing errors. TurboTax simply takes your money until you ask for it back; it will not entertain fixing its erroneous charges until after the fact, basically appropriating thousands of 0% loans from consumers without their authorization. I will never use the service again (I was a long-time, mostly satisfied customer) and will be informing my community about this practice.  

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You have to contact TurboTax support for any type of billing errors on your account.  Use the key words Billing Issues on the support web page.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us