@rogerborg
There is no chat option. But there is a direct messaging option with a TurboTax Support agent. Do you have Facebook or Twitter?
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
If not, report back.
Also, what is the "billing error?" There may be an explanation for it. Did you use Online TurboTax or desktop TurboTax (CD/download). What product edition and optional features did you use, and what all were you billed for?
