@sadelson1 wrote:
There is no proactive support re billing errors. TurboTax simply takes your money until you ask for it back; it will not entertain fixing its erroneous charges until after the fact, basically appropriating thousands of 0% loans from consumers without their authorization. I will never use the service again (I was a long-time, mostly satisfied customer) and will be informing my community about this practice.
You have to contact TurboTax support for any type of billing errors on your account. Use the key words Billing Issues on the support web page.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Or -
On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us
