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angelalee1229197
New Member

My refund was accepted over a month ago I had direct deposit and still have not received anything I called turbo tax customer service no help at all where is my money

My refund was accepted Feb 12th and I filed Jan 30th Turbo tax says 21 days and after recieved and accepted by irs and says I will get a date and still no date and no refund and no answers and I'm paying for all benefits from turbo tax to get my refund early and I feel very misled on the turbotax guarantees and i should be refunded for the fees I'm charged because the agreement of the guarantees tubro tax makes has not been true and they should give me some answers to where my money is and my fees should be refunded and free of charge for breaching there guerentee for a faster refund its disappointing and frustrating when no one helps you and transfer u to one after another  service representative that dont know how to help you or dont want to help u when have been a customer for over 5 years paying them to take care of everything and the last 2 years they have not lived up to there agreement or guarantees please help and get my refund in my account asap I would like to give a good comment to support and continue filing with turbo tax I want answers please and thank you
3 Replies
SweetieJean
Level 15

My refund was accepted over a month ago I had direct deposit and still have not received anything I called turbo tax customer service no help at all where is my money

TT guarantees the accuracy of it calculations.  It does not (and cannot) guaranty a refund date, as only the IRS controls that.  TT refund dates are just estimates, based on the usual IRS goal of 21 days.  But it's taking longer this year.  The IRS is seriously backlogged, and is even still processing several million 2019 returns left over from the COVID shutdown. In addition, the Where's My Refund site has been erratic and unreliable. 

 

But if TT said your filing was Accepted for processing, then the IRS has it.  Once that happens, TT receives no further updates, See this:

The IRS is behind in processing nearly 7 million tax returns, slowing refunds as it implements new s...

 

Nathancampbell60
New Member

My refund was accepted over a month ago I had direct deposit and still have not received anything I called turbo tax customer service no help at all where is my money

My name is nathan campbell [removed] I have been waiting for some time my taxes have been done for some time $578 dollar return what's up

xmasbaby0
Level 15

My refund was accepted over a month ago I had direct deposit and still have not received anything I called turbo tax customer service no help at all where is my money

@Nathancampbell60 

 

https://money.yahoo.com/taxpayers-waiting-to-get-last-years-tax-refund-190333088.html

 

https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-a...

 

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   

 

 

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.  Some refunds are delayed because of the tax law changes that went into effect recently.   If your return has unemployment or the premium tax credit on it, that may be delaying it.

 

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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