My refund was accepted over a month ago I had direct deposit and still have not received anything I called turbo tax customer service no help at all where is my money

My refund was accepted Feb 12th and I filed Jan 30th Turbo tax says 21 days and after recieved and accepted by irs and says I will get a date and still no date and no refund and no answers and I'm paying for all benefits from turbo tax to get my refund early and I feel very misled on the turbotax guarantees and i should be refunded for the fees I'm charged because the agreement of the guarantees tubro tax makes has not been true and they should give me some answers to where my money is and my fees should be refunded and free of charge for breaching there guerentee for a faster refund its disappointing and frustrating when no one helps you and transfer u to one after another  service representative that dont know how to help you or dont want to help u when have been a customer for over 5 years paying them to take care of everything and the last 2 years they have not lived up to there agreement or guarantees please help and get my refund in my account asap I would like to give a good comment to support and continue filing with turbo tax I want answers please and thank you