My refund says it was accepted but irs.gov isn't showing any record of it. Can someone help? It says my estimated date to have my refund was 2/12/18

[JakailaLO]

Please use this link for more information as to why the IRS may not show as having a record of your return: https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-...

[ChondelLO]

@shamoonlina What refund method was selected? Direct deposit, Turbo Visa Debit card or check? Please respond back so that we can try to help.

[shamoonlina]

It was a check. I had entered the apartment number 233 instead of 223. But apartment 223 did not receive my check either because I asked them to let me know if they did. I received my federal Check but not the one from the state 

[SForrestLO]

This is normal. It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated. Continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

What does pending mean. https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331

Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool

Tax Season Refund Frequently Asked Questions https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[shamoonlina]

I feel like no one read my question. 

1. I have already checked “where is my refund”

2. It’s been longer than 3 weeks

3. when I check where is my refund, it says issued

4. this is about state and not federal

if anyone has an answer for me based on the 4 points. Please let me know.

[AkinaLO]

@shamoonlina We are unable to look up your state refund information. The best thing to do is to contact your financial institution. You can also contact your state Department of Revenue of you think there was an error somewhere. Please verify your account and routing number to be sure it was sent to the right account. 

[spnj15]

I am curious, how did this resolve?  I am currently going thru it now, turbo tax says my taxes were accepted on 3/25 but irs website shows NO record. I'm starting to get stressed out!

[JakailaLO]

Please review this link, it may provide some additional information as to why the IRS is currently reflecting "no record" of your return: https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-...

[Jrodri2006]

online shows received only and i can’t get a live person calling their number. Help? i need my money. Anyone else with the same problem that was able to resolve? If so, how so? 

[xmasbaby0]

@Jrodri2006 

By "online" do you mean on the IRS refund site?

Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.   The IRS is short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. 

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

[Jessica16]

@Jrodri2006 hello, so I efiled with eitc credit and one dependent single mom here and I work, worked all through pandemic. Anywho, I filed in January 31,2020 only gotten letters 4 last one in October all saying additional 60 days no action required..it’s now January 2021 I’ve waited literally a fuggin year for this sheet lmao This I straight up ball shoot lol I got the stimulus first round early but this time I haven’t got the stimulus yet so irk wtf going on. But yeah waited a whole 10 days for WMR TO UPDATE and now all the same info I been putting in over a year now shows “incorrect information type again ho3” like wtf unless they approved me finally then idk why they can’t see my stuff I wish all it required was my social filing status and a password cuz if they pay interest then the amount is different and idk wtf that number is....yeah I real tired of this and idk if I can file my 2020 taxes I better be able to I have worked this whole time without hazard pay I need this money like the chick from set it off lol.. anyways if anyone has a similar story to mines feeel free to tag me so I can cry with you lmaoooo I will update if I get it lmao so stay tuned I’m boutta be real richhh...”I can’t talk right now I’m going hot mom sheeet”

[Kitsunekai2]

I did my taxes on the 18th of February and I got the message from Turbotax that both returns were accepted but the IRS website has no information on my returns and I checked my email for the confirmation from the IRS or whatever nothing came in I'm confused and kinda upset about all of this.

[Kitsunekai2]

So you're saying once I got the email from turbotax that my returns are accepted they are being processed even though the irs site has no information on it?

[VolvoGirl]

Right.  It may take awhile to show up on the IRS IRS Where's my refund.  After it is Accepted it is in the IRS and Turbo Tax doesn't get any more updates on it.

You can double check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.  Accepted only means they accepted your return FOR Processing.  Not that your return is right.

[Ace23]

My refund says it was accepted but I haven't received anything on my direct deposit. It's been several weeks now.