It has been over 90 days and I have not received my refund yet.

[JotikaT2]

It depends. 

The IRS issues a lot of refunds within 21 days, but it has been taking longer with the stimulus payment being issued in addition to the tax refunds. 

IRS processing time and refund status 

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

Also, be aware, the IRS operations are limited during the Covid-19 pandemic.  Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

[arangojf]

JULY 6th UPDATE:

I just called today because it has been over 90 days since I filed my return, as well. Like others in this post, it has been showing as "processing." Thank you TT for providing the shortcut to an agent, as I couldn't find a way before.

The representative told me it was picked up by a department that handles either 1) missing documents on my end, or 2) an "error" on the taxes. He said there was an error on their end, and that department was closed for about 30 days due to the Coronavirus, and that they're just starting to catch up. Because of this, the 90 day window procedures has been extended, and now this department has set August 1st as the deadline to finish processing. He also said there was nothing needed on my end, so to call back by September 1st if I haven't received either my refund or a letter. 

I called last week as well but received a little less information. The agent then told me they had just gotten back to work, so to wait til the end of July. I'm led to believe that it can happen any time between now and September, unless a different reason comes up on their end. Hope this information is helpful.

[jclf123]

Have you gotten your my refund? I have not and it’s been over 120 days

[CatinaT1]

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

There is a delay in processing the returns at the IRS due to Covid-19 and social distancing policies in effect.  

IRS operations

[Erindobbs2]

Will I get with an actual person to talk to and will they be able to answer my questions on why I still didnt recieve my tax return after almost 90 days???...

[KathrynG3]

Many people are experiencing refund delays. TurboTax does not manage the distribution of refunds. We can see that the return has been accepted (received), but otherwise do not have any connection to your account at the IRS.

The IRS is who will have answers. Create or login to your account at the IRS to look for an explanation:  IRS: View Your Tax Account Information.

The reason for the delay will depend on your circumstances. For more information, see: When will I get my IRS tax refund?

To verify that the return has been e-filed,

• Check our E-File Status Lookup Tool or check IRS: Where's my refund? for updates. 
• Check for state filing status here: State Return Refund Tracking.

For more information, see: My return is accepted but still not approved. Is there a problem? Should I be worried?

Why do some refunds take longer than others?

More Resources to reach the IRS: 

• See IRS Let Us Help You 
• Contact a local IRS taxpayer advocate.
  • Contact the Taxpayer Advocate Service Online at: Taxpayer Advocate Service Contact Us. 
  • Topic No. 104 Taxpayer Advocate Service – Your Voice at the IRS

@Eringdobbs2

[SweetieJean]

The IRS has been (and remains) seriously backlogged due to all the new tax laws and extra stimulus filings, as well as unprocessed 2019 returns still left over from the COVID shutdown.  Lots of other folks are still waiting (some since mid-February), so please continue to be patient.  Also see:

Tax refund delays could continue as backlog of tax returns is growing, tax advocate says - CBS News

Why Your IRS Refund Is Late This Year – Forbes Advisor

[ggamero23]

I have not received my federal refund and i filed since 2/24/21 , My family and I always file with Turbo Tax and this is the first time I have problem can you please assist me with this issue. I don't know what to do.

Thanks you,

G. Gamero

[DoninGA]

---

@ggamero23 wrote:

I have not received my federal refund and i filed since 2/24/21 , My family and I always file with Turbo Tax and this is the first time I have problem can you please assist me with this issue. I don't know what to do.

Thanks you,

G. Gamero

---

From this IRS website - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

As of May 15, 2021, we had 300,000 individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of May 15, 2021, we had 16.4 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

[VolvoGirl]

Turbo Tax only gives you an estimated date. The IRS usually pays most refunds within 21 days. But these are not normal times. This year is taking the IRS longer to send the refunds. There are millions more people filing returns to get the Stimulus payment.

See this news article on Refunds being delayed
https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-a...

Only the IRS can tell you. If your return was Accepted then check IRS Where's my refund
https://www.irs.gov/refunds/

When will you get your refund?
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

IRS - Questions about Refunds
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[deaconcarl]

Filed late feb2021. Have not rcd my refund. Processing" is that true? What can I do? To light a fire under their butts?

[DoninGA]

---

@deaconcarl wrote:

Filed late feb2021. Have not rcd my refund. Processing" is that true? What can I do? To light a fire under their butts?

---

Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

As of May 15, 2021, we had 300,000 individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of May 15, 2021, we had 16.4 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

[nfaunce56]

it has been over 90 days and i have not received my refund

[mesquitebean]

---

@ nfaunce56 wrote:

it has been over 90 days and i have not received my refund

---

 With the Pandemic, IRS staffing shortages, increased duties of processing stimulus payments, and several late changes in tax laws, the IRS has been inundated for some time.   There have been long delays at the IRS, especially for any returns that were filed by mail or any that needed any manual processing or further investigating.    We can tell you how to check on it.  

If you efiled, you should double-check to be sure the Federal and state return (if applicable) were efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If that showed the Federal return was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.  
https://www.irs.gov/Refunds

TIPS when using the IRS WMR tool:

• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• If the WMR Tool can't find your info, then you can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

If the IRS tool says it is still being processed, here's how to reach the IRS to inquire about the delay, but it may not be easy.  Part of it is luck.    Here is the normal method to reach a live IRS agent when they are operating smoothly,  but things are not so smooth right now as I explained above, so they may be difficult to reach.

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

• First choose your language.  Then listen to each menu before making the selection.
• Then press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions." 
• It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
• Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
• Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
• I usually use a speakerphone so I can work on something else while waiting.

[mesquitebean]

 With the Pandemic, IRS staffing shortages, increased duties of processing stimulus payments, and several late changes in tax laws, the IRS has been inundated for some time.   There have been long delays at the IRS, especially for any returns that were filed by mail or any that needed any manual processing or further investigating.    We can tell you how to check on it.  

If you efiled, you should double-check to be sure the Federal and state return (if applicable) were efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If that showed the Federal return was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.  
https://www.irs.gov/Refunds

TIPS when using the IRS WMR tool:

• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• If the WMR Tool can't find your info, then you can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

If the IRS tool says it is still being processed, here's how to reach the IRS to inquire about the delay, but it may not be easy.  Part of it is luck.    Here is the normal method to reach a live IRS agent when they are operating smoothly,  but things are not so smooth right now as I explained above, so they may be difficult to reach.

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

• First choose your language.  Then listen to each menu before making the selection.
• Then press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions." 
• It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
• Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
• Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
• I usually use a speakerphone so I can work on something else while waiting.

[juju2021]

IRS tells me now they have not received my return.  we/you file May 1st and they said they got it and would get my refund May 22 but never got it.  now through inquiry, they say they never received it.   can you check on this? or should i send it again