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EbonyA
Intuit Alumni

How to delete audit defense for turbotax desktop

@willow25751 Please follow the steps that mesquitebean has provided above. Additionally, you may review your fees by following the steps listed here.

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mtawfik01
Returning Member

How to delete audit defense for turbotax desktop

I'm file for California, and I bought Turbo Tax at Costco.

I need a code to remove the $45 charge 

mtawfik01
Returning Member

How to delete audit defense for turbotax desktop

with my credit card

mtawfik01
Returning Member

How to delete audit defense for turbotax desktop

Charge only $ 24.99 from my refund

mtawfik01
Returning Member

How to delete audit defense for turbotax desktop

yes

mtawfik01
Returning Member

How to delete audit defense for turbotax desktop

what the code to complete filing my Tax?

mtawfik01
Returning Member

How to delete audit defense for turbotax desktop

All I need just get the stupid code to finish my taxes.

mtawfik01
Returning Member

How to delete audit defense for turbotax desktop

I need the " State of File Confirmation Number" to finished my taxes?

I'm sick and tired for the studied Turbo Tax  , that I have to call you for the past two or three years

HeatherPLO
Intuit Alumni

How to delete audit defense for turbotax desktop

@mtawfik01:  Please see the response here from SweetieJean to assist you in completing your return:

 

If you are in California and choose to pay the state efile fee of 24.99 out of the Federal refund, then that requires the addition of Premium Services for 44.99.   Premium Services is a bundle of benefits that includes Audit Defense, ID monitoring and restoration, the ability to pay out of the Federal refund, etc.     If you are being billed for Premium Services (with Audit Defense), then you were not being billed for standalone optional purchase of Audit Defense.   And thus you cannot remove Audit Defense independently by the usual method.   You have to either decline or remove Premium Service (and thus Audit Defense) by paying upfront with a credit/debit card instead of paying out of the Federal refund.

 

You may not have actually ended up with Premium Services if you didn't actually select to pay your fee out of your Federal refund.   It may just be showing that and offering you the possibility of paying by that method.  If you are going to pay upfront with a credit/debit card, you can just continue to pay the 24.99 on subsequent screens, and that will prevent it from adding Premium Services (and Audit Defense.)

 

i.e., the correct way to remove Audit Defense in California when it is bundled in Premium Services is to choose to simply pay your 24.99 state efile fee by credit/debit card.  If you chose to pay the fee out of your Federal refund, go back and change it to a credit/debit card instead.   Or if you haven't chosen to pay out of your refund, simply proceed forward and pay by credit/debit card.   When you review your order, be sure it is only charging you the 24.99 plus possible sales tax.

 

source

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How to delete audit defense for turbotax desktop

This feels and function like a very nuanced TRAP! It should not be this complicated or hidden to refuse or unknowingly choose a service! Folks use this software one-time a year. The most experienced turbotax user could not know how to avoid this and would be fooled. If this is how turbotax now functions...I'll have to find a different tax software.

How to delete audit defense for turbotax desktop

I specifically checked the box that I did not want the audit defense and completed my taxes and got my receipt stating that I am paying the 45.00 for the premium service.  This is illegal for Turbo Tax to add this, I have been with Turbotax for over 12 years and have to fight this everytime.

MichelleLO
Intuit Alumni

How to delete audit defense for turbotax desktop

Please reach out to TurboTax Customer Support to discuss your options. Use the keywords billing issues to get you to the right person.  

What is the TurboTax phone number?

@Ronjoe1960

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How to delete audit defense for turbotax desktop

@Ronjoe1960   Are you in California?  If you want the regular fees deducted from your federal refund there is an extra $45 processing service charge in CA.  It does include Audit Defense.   You have to take it.   Or you can avoid the fee by paying upfront with a credit card.

 

If you are in California you need to remove the Premium Service first
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

How to delete audit defense for turbotax desktop

You have been paying it every year?  Have you ever seen this FAQ?  

What is Premium Services?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/00/255...

ohmy1
New Member

How to delete audit defense for turbotax desktop

How do I remove Audit Defense? Yes, I'm in California

 

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