How do i cancel audit defense

[ymajid]

How did I get to speak with someone.

[DoninGA]

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@ymajid wrote:

How did I get to speak with someone.

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See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

If you are not able to remove this option then contact TurboTax support for assistance

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[hsusanf20]

I have not paid or filed yet, i live n Ga.   I want take it off my return.  Please tell me how to cancel it!

[mesquitebean]

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@ hsusanf20 wrote:

I have not paid or filed yet, i live n Ga.   I want take it off my return.  Please tell me how to cancel it!

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You didn't say if you are using Online TurboTax or desktop software (CD/download).   So I'll take a guess.   This answer assumes you are using desktop software and want to remove Audit Defense (the topic of this thread.)    You can go to the screen in the image below to cancel Audit Defense.

Click on the REVIEW tab, then go to the Audit Protection subtab.  Go past the Audit Risk Meter until you get to the screen below where it can be removed.

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Also be aware that if you are using desktop software (CD/download) and efiling a state return, there is a 24.99 state efile fee.   You will save money if you pay that 24.99 fee upfront by credit/debit card.  If you choose to pay that state efile fee out of your Federal refund, there is an additional $40 service fee for that payment option ($45 for California filers.)    There is no fee to print and mail the state return.

[bikenhike]

with credit card bundled with filing payment

[mesquitebean]

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@ bikenhike wrote:

with credit card bundled with filing payment

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This is an old thread with multiple users going back more than 2 years.  It transferred into this new forum from the old community forum a couple of years ago.  You've posted up high in the thread in response to an old comment.  

Did you already pay for Audit Defense and want to cancel Audit Defense after the fact?  If so, I believe there is a 30-day window to do so.  Or are you trying to remove it prior to paying by credit card?

If you already paid for it and don't want it, phone TurboTax Support first.

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Saturday.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

In the issue line say billing issue without quotes.

I don't know if they will handle the refund or whether they will send you to the Audit Defense folks at

https://intuit.taxaudit.com

The folks at intuit.taxaudit.com offer that product cheaper than TurboTax, so they might not refund you the full amount that TurboTax charged.  So that's why I said talk to TurboTax Support first.

[pj_here2]

I agreed to pay with refund.  However I don't plan to submit my return by email.  Instead I need to submit it by mail.  I want to cancel the method of payment for the tax audit support to by credit card or PayPal.

[pj_here2]

I haven't paid.  From California.  Plan to submit Report by mail, not internet.  Originally agreed to pay with rebate, but that is only allowed with e-submitted returns.

[DoninGA]

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@pj_here2 wrote:

I haven't paid.  From California.  Plan to submit Report by mail, not internet.  Originally agreed to pay with rebate, but that is only allowed with e-submitted returns.

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If you used the TurboTax online editions for the 2020 tax return -

See this TurboTax support FAQ for removing the pay with refund fee - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2020 online tax return.

[VolvoGirl]

If you are in California you need to remove the Premium Service first
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

[Deepnpatel]

Yes

[Deepnpatel]

I want to remove it from my account 

[Deepnpatel]

yes, I have paid, and I want to remove it from my account 

[VolvoGirl]

What do you want to remove?  If you already paid for it then it is probably too late to remove a fee.

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Cancel Audit Defense]

Paid in error. I thought I was paying for an additional State return. This was done yesterday 3/16/2022. I'd rather cancel with the merchant, rather than file a dispute with my credit card company.