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jmichele34
New Member

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

 
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Accepted Solutions
Anonymous
Not applicable

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

There was an issue with the URL in the original welcome email from the Turbo Prepaid Visa Card.

A new email was resent on 1/15/19 around 4:30 PST with the correct URL. 

Please check your email for the updated email with the correct link to access your temporary card.

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38 Replies
xmasbaby0
Level 15

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

You do not get funds on the card until after the IRS accepts your tax return. Returns are presently sitting on a server waiting until January 28, when the IRS will begin to accept/reject returns. You will get an email after that.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
jmichele34
New Member

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

The it's has already accepted my return & the refund advance has been deposited. So the funds are there, but I'm getting an error message on the link.
xmasbaby0
Level 15

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

For help with your pre-paid Visa card:
Call  (888) 285-4169
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
springkay
New Member

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

I am getting the same error. When I call, I can figure out how to talk to a live person.
Anonymous
Not applicable

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

There was an issue with the URL in the original welcome email from the Turbo Prepaid Visa Card.

A new email was resent on 1/15/19 around 4:30 PST with the correct URL. 

Please check your email for the updated email with the correct link to access your temporary card.

sherri73071
New Member

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

I need help with sign in page for prepaid Visa card someone call me

Thanks
Critter
Level 15

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

You should receive an email with instructions on how to create your online account. If you can’t find it, check your junk mail folder. The sender will be <a rel="nofollow" target="_blank" href="mailto:turboprepaidcard@email.turboprepaidcard.intuit.com">turboprepaidcard@email.turboprepaidcard.intuit.com</a>. If you cannot locate it after checking your junk mail folder, or are having trouble creating an account, or logging into your Turbo Prepaid Card online account, call us toll-free at (888) 285-4169.
Critter
Level 15

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

About the Refund Advance temporary card

https://ttlc.intuit.com/replies/7066867

Otafea1
New Member

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

 
Dklin01
New Member

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

I never received a welcome email is there any way to resend it

AkinaLO
Intuit Alumni

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

If you cannot locate it after checking your junk mail folder or are having trouble creating an account or logging into your Turbo Prepaid Card online account, call toll-free at (888) 285-4169. Please refer to the following help article for more information. About the Refund Advance temporary card - Community

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Catlyn1990
Level 1

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

This whole temporary card is Crap! Says I was approved for advance. The email they sent says I was approved and gave me the last 4 digits of the card number that’s being sent to me. I make an online account but it says it has a 0 balance. I have called sooo many times today and I still get the same run around I have to wait for my physical card to come in the mail. The email that said I was approved also has a link named access your fund when I click on it, it gives me an error message. Why advertise you give a temporary card if you don’t! I never received another email nothing but when I call they say yes your money is there! Than why the heck can’t I access it! 

KatrinaLO
Intuit Alumni

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

 

See the following link for assistance with receiving your temporary card.

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

 

 

 

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Adively1996
New Member

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

I did call toll fre number they give you a run around

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