After you file

This whole temporary card is Crap! Says I was approved for advance. The email they sent says I was approved and gave me the last 4 digits of the card number that’s being sent to me. I make an online account but it says it has a 0 balance. I have called sooo many times today and I still get the same run around I have to wait for my physical card to come in the mail. The email that said I was approved also has a link named access your fund when I click on it, it gives me an error message. Why advertise you give a temporary card if you don’t! I never received another email nothing but when I call they say yes your money is there! Than why the heck can’t I access it!