Hi, A couple of months (?), I had asked Intuit to do my taxes. Yesterday, I received an e-mail telling me my account has been closed. Has this happened to anyone else?

[akuehnemund]

Was initially assigned to one tax preparer. A month later she informed me she had Covid and assigned me to someone else. Never heard from that tax advisor and yesterday I received an e-mail informing me my account had been closed. Needless to say I'm not happy. And by now it's almost April - and still no finished tax return.:-(

[mesquitebean]

@akuehnemund 

Was the email from Intuit/TurboTax?  Did it say "why" your account was closed?   What did it mean by "account"--was it referring to your Intuit Account?   Can you no longer log in to it?

You need to talk to TurboTax Support to see what all is going on.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[akuehnemund]

Thanks, everyone! I will call them at the 800 number later today. I'm in Europe this week, so had to wait for the U.S. to open.

What happened was that I had asked Inuit to do my taxes. Was assigned an accountant. She informed me that she would get to it as soon as possible, then a month later she informed me that she had Covid and hadn't done any work on my return yet. I asked to be assigned to someone else. She did. Received confirmation that s new tax preparer had been assigned to me. Never heard from her. That was several weeks ago. Yesterday, I received an e-mail from Inutit informing me that my case had been closed and if that happened in error, I should log in and ask again for them to do my taxes. No explanation. Nothing. Very poor style. Not happy.

[mesquitebean]

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@ akuehnemund wrote:

Thanks, everyone! I will call them at the 800 number later today. I'm in Europe this week, so had to wait for the U.S. to open.

What happened was that I had asked Inuit to do my taxes. Was assigned an accountant. She informed me that she would get to it as soon as possible, then a month later she informed me that she had Covid and hadn't done any work on my return yet. I asked to be assigned to someone else. She did. Received confirmation that s new tax preparer had been assigned to me. Never heard from her. That was several weeks ago. Yesterday, I received an e-mail from Inutit informing me that my case had been closed and if that happened in error, I should log in and ask again for them to do my taxes. No explanation. Nothing. Very poor style. Not happy.

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OK; that's more clear.  Closing a "case" is not the same as closing your "account."  It's possible that due to some communication snafu the second tax preparer didn't receive info/communication and thus your case eventually "timed out".   In any case, hopefully TurboTax Support can get you squared away.   I don't know if you can phone 800 numbers from your country overseas or not.  Some countries don't allow it.   In any case, it would likely not be free from overseas, so be mindful of phone charges.

If you have trouble reaching TurboTax Support by phone from overseas, you can message a Support agent directly via Facebook or Twitter to see how they recommend you getting help.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

[akuehnemund]

I called and spoke to a lady who sais she would assign me to a tax return prep assistant. She did. I then switched to real-time chat with that prep assistant. I had to re-verify everything and then she informed me that she would have to go through the dozens of documents I had uploaded back in February. She asked for a 1099-B that I told he was part of the combined 1099 I had uploaded, but she seemed unable to find it. She kept asking for it and I kept telling her where to to look. An hour and a half (I kid you not!) later, I gave up. I was tired, starving and frustrated. I told her to close the case and that I would find a real person that I could sit down with and do the return with. She closed the case.

All in all, this was an incredibly frustrating experience.  I basically wasted 2 months for nothing. I'll now have to scramble to get my returns done in time for the April tax deadline or at least file for an extension. I'm very disappointed.