@ akuehnemund wrote:
Thanks, everyone! I will call them at the 800 number later today. I'm in Europe this week, so had to wait for the U.S. to open.
What happened was that I had asked Inuit to do my taxes. Was assigned an accountant. She informed me that she would get to it as soon as possible, then a month later she informed me that she had Covid and hadn't done any work on my return yet. I asked to be assigned to someone else. She did. Received confirmation that s new tax preparer had been assigned to me. Never heard from her. That was several weeks ago. Yesterday, I received an e-mail from Inutit informing me that my case had been closed and if that happened in error, I should log in and ask again for them to do my taxes. No explanation. Nothing. Very poor style. Not happy.
OK; that's more clear. Closing a "case" is not the same as closing your "account." It's possible that due to some communication snafu the second tax preparer didn't receive info/communication and thus your case eventually "timed out". In any case, hopefully TurboTax Support can get you squared away. I don't know if you can phone 800 numbers from your country overseas or not. Some countries don't allow it. In any case, it would likely not be free from overseas, so be mindful of phone charges.
If you have trouble reaching TurboTax Support by phone from overseas, you can message a Support agent directly via Facebook or Twitter to see how they recommend you getting help.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
