I called and spoke to a lady who sais she would assign me to a tax return prep assistant. She did. I then switched to real-time chat with that prep assistant. I had to re-verify everything and then she informed me that she would have to go through the dozens of documents I had uploaded back in February. She asked for a 1099-B that I told he was part of the combined 1099 I had uploaded, but she seemed unable to find it. She kept asking for it and I kept telling her where to to look. An hour and a half (I kid you not!) later, I gave up. I was tired, starving and frustrated. I told her to close the case and that I would find a real person that I could sit down with and do the return with. She closed the case.
All in all, this was an incredibly frustrating experience. I basically wasted 2 months for nothing. I'll now have to scramble to get my returns done in time for the April tax deadline or at least file for an extension. I'm very disappointed.
