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Level 2

Question

fix my return

Forum|Forum|5 years ago
March 15, 2021
9 replies
17 views

My 2020 e-file return was rejected due to a 2019 AGI error. I received an email from TurboTax but there is no link to "fix my return" in the email, nor can I find "fix my return" anywhere else.

I have the error code, and the correct AGI but I need to find and open "fix my return" and then refile the return. Please help.

JotikaT2

Employee Tax Expert

Log back into your return. You will a button that says Fix My return.

Once you select that button, the program will walk you through the steps or ask for the information needed to fix your return.

Please see the attached for additional information.

How to fix a rejected return

If you are not seeing your information, make sure you are logged into the right account.

How to reset your user ID or password in TurboTax

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mghalesAuthor

Level 2

Hi Again -

When I log into my Turbo Tax Premier and open my return there is no button that says Fix My Return. Am I looking in the wrong place? I e-filed on 2/19, the file was rejected by IRS due to "the primary taxpayer's AGI or Self-select PIN form last year does not match IRS records."

How can I fix this?

Thanks!

DianeW777

Level 15

You do have the option of filing by mail, but it may be worth time to see if you can fix it. The following will provide some guidance on the AGI for 2019.

Review the information below to see what you should use for your AGI.

Filed late last year after mid-November or your return was processed after that time—try entering $0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2019 AGI. (Don’t split the AGI amount or enter 0 for one of you).
Check this article: How do I get AGI if I don't have last year's return?

We suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a free IRS Transcript, of your past return from the IRS:

If you did get an action required email and you don't have the 'Fix my return' as described in the email you may need to contact support.

Click or tap here to go to our Contact us page.

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Hilton

Level 2

Payers Federal identification number 34-0727612

Hilton

Level 2

Payers Federal identification number 34-0727612

Hilton

Level 2

replace PLAYERS Federal identification number 34-0727612

Hilton

Level 2

PAYERS Federal identification number

Hilton

Level 2

PAYERS Federal identification number

sls50211

Level 9

Make sure and enter the employers name and EIN as it appears on the W-2. The IRS does matching by the employer EIN and the first 4 letters of the company name to insure it is not a fraudulent W-2. If there is a mismatch, your return will be rejected.

jcb5

Level 2

I have gone back into my return but either there is no button that says fix my return or I cant find it. Where is it?

KatrinaLO

Level 14

See the information here for steps to correct your AGI on your 2020 tax return.

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Willgbeck

Level 2

I have logged in to my account and opened the tax return in question that was rejected (IND-031-04). There is no "Fix my return" button shown. I verified by looking over the 2019 return and the AGI is correct. The. only possible error is that I typed in the wrong PIN. I know the correct PIN, so I just need to change it and resubmit. HOW DO I CHANGE IT??!!

DawnC

Level 15

Open the return and go through the filing steps again. You will be prompted to enter last year's pin or agi - you don't need both of them - only one of them. When you are in your return, click on FILE from the left panel menu. @Willgbeck

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Alzuhairi

Level 2

i have the form 1099-G.... i just get it now