Can’t track my refund

[mesquitebean]

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@alicewebb wrote:

No fees. I'm just trying to make sure it doesn't go in someone's bank. I'm an amputee and I'm taking my refund to get a new prosthetic.  I just can't believe you cannot speak to someone at the IRS.

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Only a small percentage of calls are getting through to IRS customer service agents. 

I realize this is anecdotal and maybe I've just been lucky, but I called the IRS a couple times this year and found that for me it was best to call just before closing time--about 6:55 PM and go through the steps below.  I figured a lot of folks would not call that close to closing, and that if I was one of the last to get into the queue, they would finish off all the people who were in the queue at closing time.   And luckily, my hunch worked for me.  Still had to wait about 25 minutes.     )

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

• First choose your language.  Then listen to each menu before making the selection.
• Then press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions." 
• It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
• Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
• Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
• I usually use a speakerphone so I can work on something else while waiting.

[alicewebb]

Thank you for responding and helping.  I will try calling closer to the end of the day.  Again thank you!!

[Earlynn 58]

Why have I not received my refund

[DoninGA]

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@Earlynn 58 wrote:

Why have I not received my refund

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Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[gigiyoung1314]

Trying to track my refund date on turbo taxes 

[DoninGA]

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@gigiyoung1314 wrote:

Trying to track my refund date on turbo taxes 

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If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[xmasbaby0]

@gigiyoung1314 Before you posted your question did you read the excellent reply directly above your question that tells you how to track your refund?

[Ranngo98]

Turbo tax did my refund in April have not seen or heard from anyone about my refund

[Ranngo98]

It's been over two months I should have received something

[NCperson]

@Ranngo98 - the IRS is woefully backlogged.  If you paper filed, assume it will be 6-9 months from the time you filed until the IRS processed the return.  Here is what the IRS has posted on their website: 

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to December 2021 and continue to work the returns that need to be manually reviewed due to errors.  We are continuing to reroute tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, whether it was filed electronically or on paper, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit and the Child Tax Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues could take 90 to 120 days depending on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.

What you should do: In most instances, no further action is needed but you may check Where’s My Refund? or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s My Refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. If you filed before October 2021 and Where’s My Refund? does not have any information, your return has been opened but work on it has not begun. We’re working hard to get through the carryover inventory. Please don’t file a second tax return or contact the IRS about the status of your return.

[5462]

Don't know where it was sent think you used an old address and bank account.

Please can't get through to an IRS person. phone [removed]. address [removed] don't know why it changed from what I put into turbo. Yes, the IRS change the refund to almost 1/2. please call/contact me.  Dana  

[VolvoGirl]

@5462   Sorry no one can call or contact you from here.  This is just a public user forum and we are just other users like you.  Did you have the Turbo Tax fees deducted from your refund?  Then it goes though the SBTPG bank first to take the fees out.  Or if your bank info was wrong the IRS will mail you a check to the address on your return.  

Do you know why the IRS changed your refund?  How much is  missing?  The 2 most common reasons this year is you entered the wrong amount on line 30 for the Recovery Rebate Credit (3rd Stimulus payment) or line 28 for the Child Tax Credit. Those lines are just if you didn't already get the full amount or qualify for more. The IRS knows what they already sent you.

A lot of people answered the questions wrong and tried to claim the credits again. Double check your bank statements to see what the IRS sent you during the year for the 3rd Stimulus payment and Advance Child Tax Credit. And check your IRS account (both accounts if married).
https://www.irs.gov/payments/your-online-account

[mesquitebean]

@5462  This is a public Internet forum.  To protect yourself from scams/spams, you should not post any personal info here.   To edit your posting you can click the tiny blue 3-dot icon just to the right of your comment and choose to Edit.   A Moderator has been notified, so it's possible they might edit it in the meantime.

[michael j colton]

WE used turbo tax delux and tried to submit auto filed but had to send by mail. This is the 2nd year this has happened.

I still havent received info from IRS. Any suggestions???

[xmasbaby0]

@michael j colton

MAILED RETURNS

https://www.businessinsider.com/taxpayers-filing-paper-returns-wait-6-months-tax-refund-2022-4#:~:te...

IRS link pertaining to processing of 2021 returns:

https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue#coll...

 It can take weeks  (or a LOT longer since the IRS is severely backlogged) for anything to show up on the IRS site when you mail a tax return.

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

When the IRS opens its mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you are wondering if you should send your return again——the IRS does not want you to file a second time.   Putting two tax returns into the system at the same time can lead to confusion and even more delays.   If you did not use tracking and do not know if the return was received—-you have to make your own judgment call and decide if you want to risk further delay by sending the return again.