Can’t track my refund

IRS app says my information is incorrect...but I put right info

@Theisaacguy The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund as of yet. There's no way to know when the IRS will update your status.

If after 21 days of being accepted, you have not received an update via the Where's My Refund tool, you can follow the instructions in the following FAQ to contact the IRS for further assistance.

https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-days/00/26080

 Otherwise, as your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund?  tool for updates. Updates are made daily, usually overnight.

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@ Sandyzunigaa wrote:

I can’t track my refund I’ve been putting all the right information. Over and over again 

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That IRS "Where's My Refund" tool has been squirrelly at times this year.  But you do need to be sure you are using it correctly. 

First, if you efiled, double-check that your efiled returns were indeed accepted.  If you used Online TurboTax, log in and go to the Tax Home and check the efile status.

If you filed on paper by mail, then it can take at least 3 weeks up to several weeks for it to appear in the WMR tool.

Here are some tips when using the IRS "Where's My Refund" tool:

https://www.irs.gov/Refunds

• Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

@Louiebadass Not sure where you got the information that it is the day before the funds are to be released---did you get that information from the IRS refund site  or are you basing that on the estimated date you got from TurboTax when you e-filed?   The date given to you by TT is nothing more than an estimated date that you cannot count on especially now that the IRS is severely backlogged.

If your refund date came from the IRS site, then give it a few days.  Sometimes as the return moves through the "pipeline" it disappears temporarily from the refund site.   And....remember that even after the IRS issues your refund you need to allow 1-5 days for it to post to your account.

@Kspadling 35 Sometimes as the returns transitions from one stage of processing to another stage, the information is temporarily unavailable on the IRS site.  Just wait a day or two and check again.

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@ Carli_wallace wrote:

Hi so I mailed my taxes (paper, NOT efile) and I can’t track it and I know I’m putting in my correct return amount and social security #. Thanks. My number is [phone number removed] 

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Be aware this is a public Internet forum.   You should not post any personal info here, or it could invite spammers/scammers.  It looks like the forum privacy filter removed your phone number for your protection.

It can take at least 4 weeks for a paper return to show up in the IRS "Where's My Refund" tool.

Here are some tips when using the IRS "Where's My Refund" tool:

https://www.irs.gov/Refunds

• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen that sums the two.  
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954   Again, for a paper return it takes at least 4 weeks to show up.
  

@alicewebb There is no tracking number for a tax refund.   If the IRS sends your refund to a wrong or closed account the bank will send it back to the IRS and then the IRS will mail a check to the address on your tax return

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18

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@Alice Moore  wrote:

Can I have when I will receive my refund 

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Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions