I did all the clear cache, log on as admin, etc. The only thing that worked was going to the upper left taskbar (where it says file etc.) and going to forms, I think, and then W-2 and then entering my info into that W-2 form from the taskbar. This then populated my W-2 on the wages and salaries. Pretty disappointed in turbo tax on this significant problem. It is the program, not the computer. I had the same issue with a newly downloaded version and the cd version. Turbo tax support was quick to try and help but this is a problem. Hope this helps, I know it is a frustrating issue.
