I contacted turbo tax support and they couldn't get it to work either. So we decided it may be the disc so I was sent a download to try it again. I downloaded the new program and had the same issue. I tried several things and what I have found is that it may be the transfer of the 2020 return that is causing the issue.
When I transfer the tax2020 file I cannot enter a W-2. I get the "...hit a snag, go back to previous page and make sure info is entered correctly." Or something like that.
However, when I transfer using the pdf of the 2020 return I am able to add a W-2. However, this transfer does not include my depreciation info for business and rental property, etc. This is the main reason I use the program. Does anyone have any suggestions?
I tried to go back into TT2020 and resaved the return and used that one to transfer and no change. Still unable to enter a W-2.
