For security reason you will be unable to recieve a prepaid card number before recieving the actual card in the mail. Should you have more questions regarding the TurboTax prepaid card please see the below for more information:Getting to know the Turbo Prepaid Visa® Card
Questions or Problems
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
Please someone help they have sent my card ti the wrong apartment number multiple times i have sent several documents to change my apartment number with no change i have just went to post office and put hold on all mail and notified them of situation i can now get no customer service representative on the line i have been hung up on left on hold and treated horribly by. Turbox intuit pre paid customer service i this will be the first last and only time i ever deal with this company. PLEASE can someone give me advice or suggestions
Why did I receive an email stating I could log in and receive a temporary card until my physical card has been delivered to do "online shopping", and then when I attempt to log-in to receive the temporary card and create an account it requires a 16 digit card number that I have yet to receive?
If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com
or call card support toll-free at (888) 285-4169. The FAQ below serves as a general reference.
Applying for and getting approved for a Refund Advance will give you access to temporary account details to begin spending your funds online.
After you’ve been approved for Refund Advance, we'll email you instructions to set up your Turbo Card account. Once your account is set up, you'll get temporary account details you can use to spend your refund advance funds online. We'll also send you a physical Turbo Card in the mail.
If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number for online purchases, call us toll-free at (888) 285-4169.
If you only signed up for a TurboTax Visa Card, and not Refund Advance, you will not receive a temporary number. Your Visa Card will arrive 5-10 days after you've signed up for the card.
I signed up for both and got the email that my money was on there but I still can’t access or figure out where my temporary card number is? Any help would be greatly appreciated. Thanks!
For any assistance regarding the Turbo Prepaid card, please contact their customer support directly at this telephone number (888) 285-4169.
For any assistance regarding the Turbo Prepaid Debit card, please contact their customer support directly at this telephone number (888) 285-4169.
Here is more information on your Turbo Card:
I have talked to them 6 times today and there is no way to do any online shopping or create an account without the actual card it is all false advertisement. It is a way to lure people in to use turbo tax to file taxes.
Yes, if you qualify for Refund Advance and are approved for the Turbo Prepaid Visa Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return. You will be emailed instructions on how to set up your Turbo Card account to start spending online.
Your Turbo Card will arrive in the mail within 5-10 business days. The temporary card info will work for 15 days or until you activate your physical Turbo Prepaid Visa Card, which will arrive within 5 to 10 business days of IRS acceptance and loan approval.
The rest of your refund (minus any applicable TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S.
If you weren’t approved, you will receive an email with the general reason for denial and contact information if you have additional questions about the decision.
Please review the TurboTax FAQ below for more information.