You people are crooks thieves. I paid full price at Sams for Turbo Tax Deluxe charged again online for 39.00. Every year a charge problem with Turbo Tax - Crooks Thieves?

[panred57]

Turbo Tax Thieves Crooks - charging practices ended up paying twice as much

[xmasbaby0]

Sounds like instead of using the desktop download you purchased at Sam's you accidentally used online TurboTax.

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[VolvoGirl]

Did you get the 16 digit License Code from Sam’s?  

People who bought Desktop have accidentally got into the Online version.  If you have a License Code you need to install the Desktop CD/Download program and not use the Online version.  How to install with a License Code

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

If you entered your info into the Online version you can move it to the Desktop program.  To continue in the desktop version without paying for Online see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...