I am running macOS 10.11.6, 2GB memory, more than 100 free GB on hard drive on an older (pre-late-2009) iMac.
I read the recent FAQ "TurboTax 2017 for Mac OSX 10.11.6 Error: 'TurboTax quit unexpectedly' after the most recent update," and then followed the instructions to uninstall turbotax Premier 2017 and reinstall it to get the most recent update. It updated. I clicked on the upgrade dialog box "Install and Reload."
Then when I try to open turbotax2017, I get a dialog box which says "Please wait while we verify everything is up to date" and then it seems to just shut itself down and the turbotax icon disappears from the dock.
Help please - I've been using TurboTax successfully on this iMac for many years and want to do so this 2017 tax year. Thanks!
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To TurboTaxArunkumar
Thank you for your quick response.
I am able to go into my ~/Library/Logs/ and have found the files com.intuit.turbotax.<with timestamp> and TurboTaxSparkleUpdateLog.log.
There is no TurboTax2017 SparkleUpdateLog - the last is from my successful update of TurboTax2016 last year.
The Attach Files function will not allow me to attach any of the three com.intuit.turbotax.<with timestamp> log files from my latest attempt to load, update, and open TurboTax2017. The last two log files end as follows:
Unhandled Exception:
System.ExecutionEngineException: SIGILL
[ERROR] FATAL UNHANDLED EXCEPTION: System.ExecutionEngineException: SIGILL
It seems like overkill to copy-and-paste the complete text of the three log files into an Answer, but I will do it if that will help.
I will appreciate any help you can provide, and thanks!
To TurboTaxArunkumar
Thank you for your quick response.
I am able to go into my ~/Library/Logs/ and have found the files com.intuit.turbotax.<with timestamp> and TurboTaxSparkleUpdateLog.log.
There is no TurboTax2017 SparkleUpdateLog - the last is from my successful update of TurboTax2016 last year.
The Attach Files function will not allow me to attach any of the three com.intuit.turbotax.<with timestamp> log files from my latest attempt to load, update, and open TurboTax2017. The last two log files end as follows:
Unhandled Exception:
System.ExecutionEngineException: SIGILL
[ERROR] FATAL UNHANDLED EXCEPTION: System.ExecutionEngineException: SIGILL
It seems like overkill to copy-and-paste the complete text of the three log files into an Answer, but I will do it if that will help.
I will appreciate any help you can provide, and thanks!
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