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jlmonti
New Member

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection & Wifi disabled?

My issue was that it would install but not run. Got the startup Splash Screen however would disappear and not execute.  I purchased the CD from Costco but then also downloaded the installer from Installturbotax.com. Used all 4 steps and I Yes I did get it up and running.  Excellent. Thanks for posting this content and procedures.  Extremely helpful.  Have a Good One.

DWR2
Level 2

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection & Wifi disabled?

TTX2019 downloads but when I try the installation, I see the exec file unzipping the file, and then a message "deleting temp files" appears for a 1/2 second, and then nothing happens. 

I have two dell windows 10 computers with the same Norton antivirus software. One will install, the other won't. Had a similar problem with TT2018. Didn't even see the zip file for the 2018. It just wouldn't install. What's going on?

AkinaLO
Intuit Alumni

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection & Wifi disabled?

Please reach out to Customer Support for assistance. Follow the instructions below to contact them.

What is the TurboTax phone number? - Community 

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
GardenR75
New Member

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection & Wifi disabled?

When I put the disc. into my computer, it will not do anything.  Why? Have never had this problem before and I have used Turbo Tax for years......

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection & Wifi disabled?


@GardenR75 wrote:

When I put the disc. into my computer, it will not do anything.  Why? Have never had this problem before and I have used Turbo Tax for years......


You didn't say if you use the Windows version or Mac.  This answer is for Windows.  If installation didn't start automatically, then do this:

 

  • Hold down the Windows+R keys to open the Run window.
  • In the popup click Browse, and then navigate to the TurboTax CD on your CD/DVD/RW drive (usually Drive D).
  • Double-click the setup.exe file to begin the installation.

Here's an installation FAQ and video with more info:

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

 

JeffSom
New Member

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection & Wifi disabled?

This may seem trivial but it has worked for me to install Turbotax Premier 2018 and again with 2019 a few minutes ago and it has to do with Temporary Files and environment variables.  If the installer just exits without doing anything after extracting the file, this could be your problem.  Even if not,  the fix is harmless and shouldn't mess up your computer:

 

Basically you want to change your Temporary files directory to C:\TEMP:

1.Create TEMP directory in root folder C (C:\TEMP) if it doesn't already have one.

2.Go to control panel using the search tool and look for the top right search box, Type “environment”, look up Advanced, look down click Environment Variables click yes if asked to make modification to your computer, look down the window that opens click on Environment Variables and change the TEMP and TMP Variables to your newly created or existing Temporary Files Folder (C:\TEMP), click OK.

3.  Retry theTurboTax installer.  Rebooting not required.

 

The only thing I can figure is the TurboTax installer doesn't handle custom temporary file folder locations well and if your computer has an imbedded system variable in the TEMP or TMP environment variables (indicated with a %) I don't think it resolves properly and doesn't handle the error well as there is nothing in the system or application logs.   

Would love to know if this solved any of your problem(s). 

DWR2
Level 2

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection & Wifi disabled?

YES, IT WORKED! I had seen a post earlier that suggested changing the TEMP&TMP files in the env. variables, but I changed the 2 files in the "System Variables". This time I changed the variable in the "User Variables for <computer name>". The original Temp file address was: C:\users\<computer name>\app data\local\temp\%userprofile%\appdata\local\temp. The TMP address was the same. I changed both to C:\temp, and the files now work. FYI, in the "System Variables", both TEMP and TMP are C:\windows\temp.

MDao
New Member

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

Thank you JeffSom! You solved my problem 🙂

TeresaM21093
Returning Member

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

These Microsoft updates have been ripping my Dell Alienware apart since last August.   Why do they send out these updates that disturb other software.  Almost eveyr update I have to do troubleshooting to open programs or resolve other issues.   STOP IT MICROSOFT.  AND they always inprove by trying to force you to sync everything you have to THEIR cloud.  ENOUGH.

DawnC
Employee Tax Expert

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

This is a TurboTax forum, so you probably won't find much help for Microsoft here, although I completely understand the issue with Microsoft updates.  Here is a link to the Microsoft community!  

 

 

 

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Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

I've never seen a Microsoft Windows Update cause any problem with other programs already installed.

Maybe you should "refresh" your Windows Installation.

Make a good backup first.

 

Did you know ?, after an update you can use Settings to defer the next update for up to 45 days, unless it is critical.

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

I have tried fro three hours to install my Deluxe Turbo Tax and can't get it to work!

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

I need a telephone number to talk to someone. I've been trying for hours to get my cd to work.  HELP

JotikaT2
Employee Tax Expert

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

Try uninstalling and then reinstalling the program.  Many times, this will resolve the issue. 

 

Please see the attached link for more details on how to do this.

 

Steps to reinstall TurboTax

 

If this does not help, please see the link below to contact us.

 

Contact TurboTax

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Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?


@yrisarri32 wrote:

I need a telephone number to talk to someone. I've been trying for hours to get my cd to work.  HELP


Please explain what you mean by the CD won't work.   Does it spin in the drive but nothing happens?

You haven't described what the problem is.  What and where is the roadblock?   Are you using Windows or Mac?  And what operating system version?

 

If you have a CD, it's also possible to download an installation file to try to install from instead, which should be a more recent release of the installation file.   The instructions for downloading the file should be on the CD packet, but see this FAQ on how to get it:
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

 

If it can't be resolved in the forum, you can use this contact link to get a phone number for TurboTax Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.


https://support.turbotax.intuit.com/contact

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