Why was my account deactivated and how do I get it reactivated?

[JBKK]

Account was deactivated but not at my request.

[DoninGA]

You will need to contact TurboTax support to have the account reactivated. 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[JBKK]

Thank you.  I clicked the link, but it says I must log in to my account for support.  I cannot log in because my account is deactivated.

[DoninGA]

Try using one of the web pages instead of the contact website.

[havilondr]

I cannot get into my turbo tax program.  I have tried the correct e-mail and password.  I filed both federal and state taxes through turbo tax on March 17. 2021.  I have tried the last name, birth date, social security number.  No luck.  I have filed through turbo tax for years.  One screen says my account has been deactivated.  I need advice or a reset.  The email I have always used is [email address removed].  My name is Michael.  Trying not to panic here, but you have my records.  Please let me know what I can do next.

[VolvoGirl]

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Did you use the Desktop CD/Download program or the Online web version?

[havilondr]

I used the online download. I can now see the account, but it says I am a new user and says I have never filed. I have used the same Turbo Tax account for at least the last ten years. I cannot see any of my returns, including 2020 which was filed March 17, 2021.

[mesquitebean]

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@ havilondr wrote:

I used the online download. I can now see the account, but it says I am a new user and says I have never filed. I have used the same Turbo Tax account for at least the last ten years. I cannot see any of my returns, including 2020 which was filed March 17, 2021.

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The term "online download" is a bit confusing.   Online TurboTax is the web version used through a browser.  A program download is software to install on your computer.    I'll assume you mean you have been using Online TurboTax.   Any returns prepared in desktop software (CD/download) will not be in an online account.

In any case, if you had prior online returns in an Online account (and your current 2020 return) and see no evidence of them, and if it's saying you are a "new user" who has never filed, and it wants you to start a new return, then chances are you DO have multiple accounts, even if you think you don't.  This is a common question, and many users have multiple accounts without realizing it.

A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   And you can't necessarily go by any email confirmation you have received, since you can have up to 5 accounts that use the same email address for notification purposes.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number (if you can still access) and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[charly007]

My account was completely unaccessible. I called TurboTax over and over, and no one had an answer. I tried the recovery email and, guess what denied it. I tried resetting my password several times, using all my information, email, user id, phone number, and it just would not work. This endeavor has taken a total of 7 hours, spread out four days.
Furthermore, Customer Service is inexperienced, lacks education and training. I was given incorrect information and misled. I finally spoke to a representative, that informed me my account is inactive. There was no apparent reason why or maybe it was to give a conclusion to my call. I was on hold for another 40 minutes waiting for an email or the rep to resolve the issue. The agent. could o just told me to go to the reactivation request self-help but instead kept me on hold. In conclusion, your accounts may be inactive, just for the fun of it.  https://ttlc.intuit.com/questions/3369905-turbotax-reactivation-request