My account was completely unaccessible. I called TurboTax over and over, and no one had an answer. I tried the recovery email and, guess what denied it. I tried resetting my password several times, using all my information, email, user id, phone number, and it just would not work. This endeavor has taken a total of 7 hours, spread out four days.
Furthermore, Customer Service is inexperienced, lacks education and training. I was given incorrect information and misled. I finally spoke to a representative, that informed me my account is inactive. There was no apparent reason why or maybe it was to give a conclusion to my call. I was on hold for another 40 minutes waiting for an email or the rep to resolve the issue. The agent. could o just told me to go to the reactivation request self-help but instead kept me on hold. In conclusion, your accounts may be inactive, just for the fun of it. https://ttlc.intuit.com/questions/3369905-turbotax-reactivation-request
