@ havilondr wrote:
I used the online download. I can now see the account, but it says I am a new user and says I have never filed. I have used the same Turbo Tax account for at least the last ten years. I cannot see any of my returns, including 2020 which was filed March 17, 2021.
The term "online download" is a bit confusing. Online TurboTax is the web version used through a browser. A program download is software to install on your computer. I'll assume you mean you have been using Online TurboTax. Any returns prepared in desktop software (CD/download) will not be in an online account.
In any case, if you had prior online returns in an Online account (and your current 2020 return) and see no evidence of them, and if it's saying you are a "new user" who has never filed, and it wants you to start a new return, then chances are you DO have multiple accounts, even if you think you don't. This is a common question, and many users have multiple accounts without realizing it.
A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all. And you can't necessarily go by any email confirmation you have received, since you can have up to 5 accounts that use the same email address for notification purposes.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number (if you can still access) and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
