Why can't I redeem the Quicken Starter offer in Turbotax 2020?

[macuser_22]

My understanding of this is that it is a deal between Amazon and Quicken and a "Amazon only" offer, that they contracted with TurboTax to embed a offer and link within the special "Amazon Only" TurboTax product.    That embed link just points to a server owned by Quicken that has the actual offer. 

If that link does not work then it is a server owned by Quicken that is probably at fault.  TurboTax can only offer the link, it is up to the owners of that server to make it work.

Calling TurboTax, Amazon, or Quicken is probably useless since the front line phone people probably know nothing about it.   Probably the only ones that know are the marketing people that thought up this idea and the developers and technicians that implemented it, and getting to them is darn near impossible.

[Markfree77]

This still doesn't work!!!

[Cass0317]

@Markfree77  Please contact TurboTax Customer Care for assistance with this offer. 

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword.  You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

• What is the TurboTax phone number?

{Edited 2/6/21 11:06pm}

[macuser_22]

---

@Cass0317 wrote:

@Markfree77  These are the directions listed on Amazon:

Note: When you first start TurboTax there is a section for claiming this offer. Unfortunately with the default size of that window you can't see it without scrolling down 

Below are the steps to follow to help you redeem your Quicken offer:
1. Install and open TurboTax 2020 purchased from Amazon.com
2. Click 'Claim this Offer' on the TurboTax start screen where you would start or continue your tax return. Quicken.com will open.
3. Click 'Redeem Now' on Quicken.com to add Quicken Starter Edition to your Quicken cart for Free
4. Click 'Begin Checkout' in the Quicken Shopping Cart to complete
5. Sign in or create a Quicken Account
6. Continue to review your order
7. Download Quicken Starter Edition
8. Once redeemed, you will find your Quicken download on the Quicken website

---

@Cass0317 - The issue is the link to the offer does not work.

[cfe0808]

Someone by now should have an answer to this -  it is a scam to offer free Quicken and not provide a good link.  Has anyone reported this to their state agency that monitors such things and what happen ?

[cfe0808]

The link does not work after multiple attempts and deleting cookies and talking to TT and Quicken customer support as of 2/4/2021

[Markfree77]

These instructions DO NOT WORK!!!

[Markfree77]

Intuit owns both TurboTax and Quicken

[DoninGA]

---

@Markfree77 wrote:

Intuit owns both TurboTax and Quicken

---

No.  Intuit sold Quicken several years ago.

[LBrowning]

It finally worked for me, I clicked the words Free 1-year subscription instead of the redeem offer button and it took me to the link to order quicken and $0.00 was pre-populated.

[fredb38]

Triedit and it did work for me. Thanks

[iltb2000]

I downloaded a new update to TurboTax today, and the Redeem link worked.  Don't know if it was a fix to the link on the TT side or a fix to page on the Quicken web server side.

[jjvoelk20]

Still not working.  Quicken wants me to pay.

[MichelleLO]

You will need to contact Quicken in regards to their offer. 

@jjvoelk20

[Rbw64]

Still not working 3/7/2021. Could TurboTax and quicken respond