My understanding of this is that it is a deal between Amazon and Quicken and a "Amazon only" offer, that they contracted with TurboTax to embed a offer and link within the special "Amazon Only" TurboTax product. That embed link just points to a server owned by Quicken that has the actual offer.
If that link does not work then it is a server owned by Quicken that is probably at fault. TurboTax can only offer the link, it is up to the owners of that server to make it work.
Calling TurboTax, Amazon, or Quicken is probably useless since the front line phone people probably know nothing about it. Probably the only ones that know are the marketing people that thought up this idea and the developers and technicians that implemented it, and getting to them is darn near impossible.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
