Why are my e-file returns rejected?

[dubbed]

all it tells me is validation failed

[PattiF]

This seems to be a Mac Issue. Others have solved this by quitting the TurboTax app, turning computer off, then relaunching. The new update should be installed and then you should be able to e-file.

[Lawrence V]

I had the same issue and message.  I did not e-file my 2019 return.  Is there something else I should enter for AGI and PIN?

[KathrynG3]

Confirm the AGI on file with the IRS. Go to: Validating Your Electronically Filed Tax Return.

Otherwise, see: What if I entered the correct AGI and I’m still getting an e-file reject?

[cbnelson1]

It says the AGI Doesn't match what the IRS has in the data base. I confirmed the number off of last years taxes. It also suggests that the PIN I created doesn't match last years, but I have never E-filed or created a pin

[xmasbaby0]

@cbnelson1  If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

https://www.taxpolicycenter.org/taxvox/are-irs-security-tools-blocking-millions-people-filing-electr...

[DoninGA]

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@cbnelson1 wrote:

It says the AGI Doesn't match what the IRS has in the data base. I confirmed the number off of last years taxes. It also suggests that the PIN I created doesn't match last years, but I have never E-filed or created a pin

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There is a good possibility that the IRS does not have the 2019 AGI for your SS number in their database.

Enter a 0 (zero) for the 2019 AGI and e-file the 2020 tax return again.

[LMH7]

IDENTY PROTECTION PIN MISSING

[LMH7]

WHERE DO I ENTER MY ID PIN

[DawnC]

1. Open your return if you don't already have it open.
2. Inside TurboTax, search for IP PIN (don't forget the space) and then select the Jump to link in the search results.
3. On the Identity Protection PIN screen, answer Yes and enter your IP PIN in the space provided.
   • If you need to remove the IP PIN, select edit, then the trash icon.
4. Select Done.

Related Information:

• How do I get my 6-digit IP PIN?
• Can I reuse last year's IP PIN?    @LMH7

[tcalcarbo1]

rej002

[MichelleLO]

Do you have a specific question we can assist you with?

@tcalcarbo1

[Betsydavis]

My returns are being rejected and it says AGI and pin from 2020 returns do not match. I have confirmed that they are correct with what was on my 2020 returns but keep getting rejected

[BL75087]

I would go to the IRS web site (you will need a sign-in and password, if not, it takes pics of your drivers license and a selfie to get in) and get what they have for your AGI.  My TurboTax AGI was not correct due to a correction the IRS made to my return (unemployment payment credit) and their web site has the correct AGI to use.

[CarissaM]

If your positive the AGI was correct but still rejected, you can try to file entering the AGI as $0. 

If you need additional assistance, please comment and let us know. @Betsydavis