What a **bleep**ty crap service

[hugosmoreira]

I feel scammed by this crap app, paid for the service it say it will have instructions but zero instructions and when I call to customer support I have 3 different answers to my problem which seems to be very simple, turbotaxes is basically scamming me. __|__ I wish you all to go to hell

[xmasbaby0]

You are clearly upset.  But without any details here, we cannot help.   We have no idea what issue (s) you are having.  We can help with many issues here in the user forum if we have clear and complete questions.

[hugosmoreira]

Which details do you need more? I called customer service 4 times this MORNING. ALL 4 times with completely different answers. THE FACT that I paid for something that will have at least instructions and don't have any is absurd.  MY QUESTION IS, HOW CAN I HAVE REFUND FROM THIS CRAP APP SINCE I DID NOT USE AND YOU GUYS ARE UNABLE TO HELP ME?

HOW CAN I OPEN A COMPLAINT ABOUT THIS SCAM? 

WHY DO YOU GUYS HAVE SUCH INCOMPETENT CUSTOMER SUPPORT?

WHY DO YOU SAY THAT WILL HAVE INSTRUCTIONS ON THE FIRST PAGE BUT THERE ARE NONE? 

[xmasbaby0]

No one in the user forum knows about phone calls you made to customer support.  We cannot see your screen or any of your information.  Please do not scream at us in all caps.  We are here to try to help you, but we cannot help without details of the issue.    

You are mentioning "instructions"----so if we are left to guess what you need is it instructions for filing a tax return by mail?    There has been a known issue with those filing instructions not printing out which is supposed to be resolved by end of today.

Meanwhile:

https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[hugosmoreira]

I am not here to scream at you, I am here to scream at this **bleep**ty service that literally scammed me. If you don't want to reply then DON'T. I Am requesting help from the people I paid for, this **bleep**ty app makes you pay for something that is free and tell that you will get help but it is all a scam. "

Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

" YOU CLEARLY DID NOT READ THAT THE INSTRUCTIONS ARE NOT BEING PRINTED, please refrain from your useless help I NEED REAL HELP IN THIS **bleep** NOT a **bleep**ing idiot trying to give me the same FAKE information i got from the APP.

[DoninGA]

@hugosmoreira The PDF download from the TurboTax Tax Home web page will not include the Filing Instructions.  Those instructions will be available when you use Print Center for the download.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2024 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  You can also choose the option Include government and TurboTax worksheets