No one in the user forum knows about phone calls you made to customer support. We cannot see your screen or any of your information. Please do not scream at us in all caps. We are here to try to help you, but we cannot help without details of the issue.
You are mentioning "instructions"----so if we are left to guess what you need is it instructions for filing a tax return by mail? There has been a known issue with those filing instructions not printing out which is supposed to be resolved by end of today.
Meanwhile:
https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment
https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
