Get your taxes done using TurboTax

Which details do you need more? I called customer service 4 times this MORNING. ALL 4 times with completely different answers. THE FACT that I paid for something that will have at least instructions and don't have any is absurd.  MY QUESTION IS, HOW CAN I HAVE REFUND FROM THIS CRAP APP SINCE I DID NOT USE AND YOU GUYS ARE UNABLE TO HELP ME?

HOW CAN I OPEN A COMPLAINT ABOUT THIS SCAM? 

WHY DO YOU GUYS HAVE SUCH INCOMPETENT CUSTOMER SUPPORT?

WHY DO YOU SAY THAT WILL HAVE INSTRUCTIONS ON THE FIRST PAGE BUT THERE ARE NONE?