we've run into an issue connecting with your computer and can't launch turbotax

[wcpetersiuger]

What DSN did you use?

[stanzman]

googles 8,8,8,8

[xarmanla]

The installation process on Windows 10 is the worst!!!

Disable, close all apps, and try, try, until it works.

I just tried to file and I had to go through the nightmare yet again to get the updates.

I'm a software designer/manager.  This is unacceptable.

[duckman6972]

Has anyone fixed the issue?  I still cant get it to work.

[duckman6972]

Do you know what the name of the authentication server is?

[jsbain]

Duckman,

As I mentioned in my original post, you need to check your error log to see if the problem is the same.

Error logs are located in 

C:\Users\[your login name]\AppData\Roaming\Intuit\TurboTax\TY19\ErrorLog

In my particular case back when I originally had this problem, it said the error was could not resolve host, and listed the auth server , which I listed in the first post.  If you are having that problem, you need to change your network connection's DNS server to point to a good public DNS server, like 8.8.8.8.  if you are seeing the same "could not resolve" error, that will surely fix it.  If the error is different, then you should start a new thread with the error log details.

[Petro4064]

Getting this error while i register for the first time in Turbotax.  Has anyone solved this ?

2022-03-19 17:23:15,259 [1] 2021.47.22.85 ERROR TurboTax -
Certificate Validation Failed.
Url : https://experimentassignment.api.intuit.com/api/v2//assignments/businessUnits/CG/users/%7Bffa024fdb9...
2022-03-19 17:23:15,259 [1] 2021.47.22.85 ERROR TurboTax -
Reason : CertChainInvalid
2022-03-19 17:23:15,259 [1] 2021.47.22.85 ERROR TurboTax -
SSLPolicyError : None
2022-03-19 17:23:15,259 [1] 2021.47.22.85 ERROR TurboTax -
CertChainLength :3
2022-03-19 17:23:15,259 [1] 2021.47.22.85 ERROR TurboTax -
ChainElement-00 : CN=*.platform.intuit.ca, OU=Technology Operations, O=INTUIT INC., L=San Diego, S=California, C=US
2022-03-19 17:23:15,259 [1] 2021.47.22.85 ERROR TurboTax -
ChainElement-01 : CN=DigiCert TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US
2022-03-19 17:23:15,259 [1] 2021.47.22.85 ERROR TurboTax -
ChainElement-02 : CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US
2022-03-19 17:23:15,260 [1] 2021.47.22.85 ERROR Intuit.Ctg.Map -
System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

[Cass0317]

Please see the TurboTax FAQ's below for assistance downloading your TurboTax software:

• How to install TurboTax on Windows
• Minimum system requirements for TurboTax Windows software
• Troubleshoot TurboTax for Windows downloading issues

If the issue persists, please reach out to our TurboTax Customer Care team by clicking here.

@Petro4064

[Petro4064]

@Cass0317 I  did look into your help docs. Not much help.

Spoke to your customer care executives. Took 3 hrs of my time. No resolution yet.

Don't you have someone who can look into the logfile and give us some recommendation to resolve this issue ?  

[Cass0317]

Can you please clarify what operating system and OS version you are using so that we can look into this issue further for you?

@Petro4064

[Petro4064]

@Cass0317 Below are the details that you requested

Win10 Version 21H2 (OS build [removed] )

[Petro4064]

@Cass0317 Below are the details that you requested

Win10 Version 21H2 (OS build [removed])

[Petro4064]

@Cass0317 Below are the details that you requested

Win10 Version 21H2 (OS build)

OS build - [removed]

Note: For some reason the OS build version that i type is not recorded

[MichelleLO]

Thank you for providing that information. In this public forum, we do not have the ability to address this type of issue. Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

@Petro4064

[RustyStuff]

Thanks for the post.  I never would have gotten there myself, but it worked for TT2022.  Different server now, but everything else applied.  Very frustrated they haven't fixed this to retry or wait longer.  At least they could give you a more targeted suggestion.  I guess this is just one more thing they use to try to push me into using the online version.

Mine was complicated a bit more by the fact that I'm running TT in a Win10 install in a VirtualBox on a Linux Mint computer.  Used 8.8.8.8 as the DNS in the Win10 install and it worked like a charm.