We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

[Critter-3]

Personally I think you dodged a bullet ... the refund processing service and the CK systems have had a lot of issues lately  so  no matter which program you use you always pay the program fees with your own debit or CC and  not with the refund.  If you don't have a bank account then buying a pre paid debit card at the store is the cheapest way to get someplace to deposit a refund if a check to the home is not feasable. 

Better yet ... don't pay anything if you can help it ...  

If you qualify you can use one of the  8  IRS FREE FILE options (AGI has to be  $73K or less)...  https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

[xmasbaby0]

@mbmc Check the H & R Block website if you want information about them.  This is the site for TurboTax.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/offer-details-disclosures-ref...

https://turbotax.intuit.com/refund-advance

[mbmc]

It worked great last year and there were no fees .

[mbmc]

The TurboTax advance isn't working. It says I qualify but than I get a known error when connecting to Credit Karma.  Do you know if TT can fix this?

[xmasbaby0]

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[mbmc]

Does anyone have a solution for this?

[nowicki]

I am still having this issue a year later? I have talked to both turbo tax and credit karma and neither one knows how to fix the problem?

[mbmc]

Did you make sure your personal info on Credit Karma matches exactly to.Turbo Tax?

[nowicki]

Yep everything matches, everything is the same for both. I even already have a Credit Karma money account open. I even sent in information to verify my personal information.... they still won't fix it and I still keep getting the same stupid error of "can't verify your personal information." 

[zawackibrooke]

Everything matches and still cant verify me. So frustrating because there is no resolution. 

[HeyJessi]

Having the same problem. My TT and CK account have always had the same email and I got the RA last year no problem. 

Even went as far as to change my email address to another account and still no dice. Tried chrome browser, and brave browser. Going to try on my PC one more time but I'm also getting the error that my forms aren't ready to file, that they won't be ready until 01/19... It is 01/19 and it is 12:30pm. So idk if that has something to do with it, but this is extremely annoying as I paid $150 cash to file 

[DoninGA]

@HeyJessi If you are using the TurboTax online editions the online program will be updated on or before midnight today Pacific time.

Also, verify that you do not have any forms or schedules that are not yet finalized.  Click on Review on the left side of the online program screen to see if any are listed.

[Keishab]

I’m having same issue! Tried to use all trouble shooting methods and none worked. Tried calling customer service for both CK an TT no real help from either. I’m just going to go to a different company because I need the advance.

[Froggsgirl34]

i am currantly experiencing this issue and have tried the advice listed in this comment and it did not fix my problem can anyone pls help!!!!!!! ive been at this for hrs and not even turbo tax can help me. ive called 3 times

[michelle-nowicki]

I have finally gone over to H&R Block and you can get a refund advance for the same price (for having to file online/tax specialists) just by having them doing it by phone/office/video. I have had enough of Turbo and Credit Karma. I went over to H&R for the same price to file and to get a refund advance.

Obviously credit karma doesn't want to fix their problem so might as well go to someone who knows what they are doing.