We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number, and CVV and try again.

[JeanneLO]

@333scudderave 

If you have tried all of the recommendations posted in this thread (above). Please see this TurboTax FAQ to contact support: https://ttlc.intuit.com/questions/3401489

[nancyada1]

talking to a representative DOES NOT WORK. they cannot process payments. they cannot determine why the CC is failing. i have spoke to 3 representatives. NO ONE CAN HELP. 

[Anonymous]

You may try using a different browser all together. 

[nancyada1]

Tried that too. DOESNT WORK

[DoninGA]

---

@nancyada1 wrote:

Tried that too. DOESNT WORK

---

If the billing address for the credit card you are using is NOT the same address as the mailing address on your tax return, this can cause a problem.

If the addresses are different then try this -

Click on My Info on the left side of the screen.  Edit your Mailing Address to the billing address on the credit card.  Click on Continue.  Go back to the File section and enter your credit card information again.

If this solves the problem, then go back to My Info and change your Mailing Address back to the original address you entered.

[dkmarchbanks]

After being on the phone for more than an hour with two different customer service representative I've given up. They couldn't find what the problem was either.

[xguo7013]

i have talked with 3 living agents, none of them could help me with that

[nancyada1]

i also tried that. i went to and took a pic of the address my bank statement has so that I can make sure the address was not the problem. I modified the address EXACTLY to what is on my bank and NOTHING. 

[LindseyLO]

For further assistance and to speak with someone about your account please click here.

[JSX17]

Same problem, no help from customer support.  This is a problem with the payment page, as the CC info is not being passed to the bank for verification. TT sees something on the page it doesn't like, then blanks out all the fields.  This is something that might happen if you had only four digits in your zip code, for example.  Unfortunately, TT doesn't tell you what's wrong, just the generic error message.  One thing for sure: it's not because the mailing address is incorrect, or the CC # is wrong.

[theys]

Edit: Removed post due to incorrect understanding of the issue.

[xguo7013]

Hmmmm,

I am living in USA and I do not have a foreign address.

do not know why you made such assumption.

i have tried all the methods people have mentioned. And I am pretty sure that I typed the address exactly the same as my credit card billing address.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

[theys]

Sorry, I saw a previous reply that mentioned foreign country.  I'll remove the post (if I can).

[tessieca]

I am having the exact same issue.  9 years with TurboTax online, and this has never happened.  Tried to enter using 3 different credit cards, 3 different devices, and 3 different support agents.  Why can't someone address this???!!