Update is necessary before transmitting return

[Illinois]

My program said it was all up to date. I did a manual update and tried uninstalling and reinstalling but still said software not up to date. Federal transmitted fine but the state will not. 😡. Technical support had notting else for me to try

[bmoose]

I am getting the same problem   I was able to transmit my Federal return but not my Illinois return.   When will this be fixed?

[TerukoL]

Just to clarify, did the TurboTax agents that you worked with send the push for the federal download and then the state download?

[mmulvaine]

No,

I never received help from turbo tax agents. I got the push for federal from the community and never received the state. I ended up mailing them in. This is my last year using turbo tax.

[gp10]

This really sucks. The patch also does not work for me.

[nnneir]

I need an answer to this exact problem that I am having.

[CarissaM]

@nnneir what exact problem are you having?

[kxaw5]

I cannot transmit my returns.....I see no update to do this when I press online online updates....   kxaw5

[DMarkM1]

Try re-transmitting early in the day or late in the night to avoid server peak times.  If you have tried all the fixes noted above and the problem persist, you should contact customer support using this link.  

[raymondblevins1]

I’m caught in this update before I can transmit my returns cycle. Anybody know how to get past this ?

[SForrestLO]

@raymondblevins1

Try this. Troubleshoot TurboTax for Windows updating issues https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-turbotax-for-windows-updating-is...

[123je]

I was getting the same problem when filing with AZ state. After searching around online, the first thing I learned was you can transmit your Federal with no problem by itself. I turned the efile state off and my Fed was sent. I was able to get my state to finally transmit by doing the following:

• Follow the instructions from this site to uninstall your state tax software :  https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...
• Initiate TurboTax Uninstall, and choose to Repair TurboTax
• Once complete it will ask you to reboot
• Once you reboot and startup TurboTax it will reinstall the state version
• Open up your tax return file and go through steps to efile again
• This time is should allow you to transmit you state return.

Good luck!!

[JoshB1]

How is this still not fixed? Causing people to apply workaround after workaround...terrible..

[CassLO]

@JoshB1  Did the above link posted: State install/e-file update loop: state not installed after installation or TurboTax needs to update..., fix the issue for you? If it did not please reply back and we will be happy to further assist you.

[JoshB1]

Thank you - that did resolve the problem - odd that this is a known issue and can't be fixed via a program update

Also, after searching through multiple threads, I never found this URL: https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...

It was also not found in the knowledge base when searching

Anyway, Thank you for the assistance