Unable to pay to efile with fed refund

[aadams1120111]

When I try to efile my return I get this message at the payment screen:

"Unfortunately, you’re not eligible to pay for TurboTax with your refund. You can continue and pay your TurboTax fees using one of the methods above."

This is a first time issue and I looked up the cause and tried the suggestions. I deleted my state return and still get this message. Also I don't have any of the following:

To qualify for this payment option:

• Your federal refund must be sufficient to cover your TurboTax fees
• You'll need to e-file
• Your address cannot be foreign
• Form 8888 can't be on your return

Very frustrating thanks for any help.

[Critter-3]

Those are just some of the restrictions that will stop you from being able to use the refund processing service.  So either pay the fees with your own Credit or Debit card,  use a different service OR  try one of the IRS FREE FILE options that will be available in a couple of weeks.   

Free File: Do your Federal Taxes for Free | Internal Revenue Service

[VolvoGirl]

When you file you can have the fees deducted from your refund if it is big enough to cover the fees plus the Extra $40 Refund Processing Service charge (45 in California).  Try to pay with a credit card to avoid the extra charge.  And so your refund doesn't get hung up and delayed in the SBTPG bank that takes the fees out.  There were a lot of problems with that last year.

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

[xmasbaby0]

https://ttlc.intuit.com/community/charges-and-fees/help/why-can-t-i-deduct-my-turbotax-fees-from-my-...

If your refund is enough to cover your TurboTax fees PLUS the extra “refund processing” fee of $40 ($45 in CA) and your forms are ready then when you are in the FILE section you can choose to have your fees deducted from your federal refund by a third party bank, who will take out your fees and send you the rest of your refund after the IRS issues the refund. 

Please make note that if your refund takes too long to arrive (IRS delays, etc.) then you will also be agreeing that the TurboTax fees can be extracted from your bank account even before your refund is issued by the IRS.  This comes as an unpleasant shock to many people every year.  

 If you can possibly pay your fees upfront using a debit or credit card, it will save you that extra fee and ever more importantly, the possible aggravation and delays that are often the result of poor handling/poor customer service by that third party bank.  We see way too many instances where refunds are delayed for months when users choose refund processing. There have been lots of complaints; there are a number of things that can go wrong when you use refund processing.  I suggest avoiding that situation if at all possible.  

And....you can never pay state tax due from a federal refund, so do not expect that.   The state tax due has to be paid directly to your state.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?