Unable to enter income info

[Grzecca]

3rd request...I have cleared all cookies (which should not be an issue), and the income screen still comes up blank.  I purchased this via a download from Amazon...apparently its a problem.  Can you please send me a disc?  I am using MS Windows 10, so that's not the issue either.  Have used TT for years, and never had this issue when I had a disc.

Thanks

Gary Zecca

[DoninGA]

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

[Tmw0826]

I purchase disc from Sam's club. Cant enter any income info from my w2

[SForrestLO]

Are you trying to import it? If so, you may want to try to add it manually.

How do I manually enter my W-2?

@Tmw0826